Heather Leiva Email & Phone Number

Woodstock, Ga

Columbus, Ohio Area

As the Sales Training Manager at Veeam Software I have worked with sales leaders both globally, and regionally, to create a sales training program from the ground up that will drive our business goals, shorten the onboarding time, and improve retention. Some of the areas I focus on include:-Software Sales Skills (Field and Inside, Enterprise and SMB)-Software Industry Knowledge (Competitive Landscape, History, Trends)-Channel Sales (Selling indirect through VARs, working with distributors)-CRM (Salesforce)-Cold Calling Skills-Inside Sales Call Quality and Performance Metrics-Presentation Skills-Overcoming Client ObjectionsI am responsible for designing, developing, and presenting training curricula for online and classroom based learning. Training begins on day one, and continues throughout the on boarding process and career development. Tracking training progress and providing assessments to management is an integral part of the process.

Columbus, Ohio Area

Responsible for developing and implementing the entire classified sales curriculum. Maintained training library, worked with training vendors to develop sales training programs that help achieve revenue goals. Delivered weekly sales training to staff on soft skills and products. Developed testing and evaluation procedure for new and existing staff.Highlights:-Worked with project team to test and prepare for new billing system, rolled out 3 month training program and delivered to the entire classified sales staff.-Developed and implemented call monitoring initiative. Created call monitoring scorecard. Met with mangers to discus best practices, educated sales reps on expectations and performance indicators.