Service Design Lead
Current
Dec 2020 - Present
AeroLeads people directory · profile
Heather Mclay Email & Phone Number
Design research and product strategy
at
Chorus NZ Limited
1 work email found
@mca.govt.nz
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Design research and product strategy
Location
Auckland, New Zealand
Company size
Who is Heather Mclay? Overview
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Quick answer
Heather Mclay is listed as Design research and product strategy at Chorus NZ Limited, a with 1109 employees, based in Auckland, New Zealand. AeroLeads shows a work email signal at mca.govt.nz and a matched LinkedIn profile for Heather Mclay.
Heather Mclay previously worked as Service Design Lead at Chorus Nz Limited and User Experience Strategist at The Warehouse Group. Heather Mclay holds Master Of Creative Technologies, Internet Of Things from Auckland University Of Technology.
Company email context
Email format at Chorus NZ Limited
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{first}.{last}@mca.govt.nz
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AeroLeads found 1 current-domain work email signal for Heather Mclay. Compare company email patterns before reaching out.
Profile bio
About Heather Mclay
Heather Mclay is a Design research and product strategy at Chorus NZ Limited. She possess expertise in marketing strategy, research, service design, community engagement, user experience and 22 more skills.
Listed skills include Marketing Strategy, Research, Service Design, Community Engagement, and 23 others.
Current workplace
Heather Mclay's current company
Company context helps verify the profile and gives searchers a useful next step.
Chorus Nz Limited
7 roles
Heather Mclay work experience
A career timeline built from the work history available for this profile.
User Experience Strategist
I ensure technology and services align to real customer needs across omni-channel experiences for the group’s brands.• Running discovery for new customer experiences to identify the core problem to solve.• Defining the experience strategy and approach along with measures to track and evaluate new initiatives• Coaching development teams to brainstorm and define a solution• Developing new processes for triaging projects, aligning customer and business goals with squad activities, and mapping new ideas back to objectives.
Jun 2018 - Aug 2020
User Experience Researcher
Talking to customers and discovering the experience of Trade Me members through interviews, personas, usability and workshops so that the development teams have the best understanding of user needs. • Promoting the needs of customers• Iterative user testing of new features • Design research to discover new ideas and emerging competitors • Co-design and design sprint workshops for teams to integrate insights
May 2015 - Sep 2016
Business Designer
I integrate the customers point of view into system, interaction and service design to improve the customer experience and to solve business problems.- customer research- user testing- design facilitation
Apr 2014 - May 2015
Project Manager
Helping start-ups through the process of business development and market validation.- customer research- facilitation
Oct 2013 - Mar 2014
Marketing And Communications Advisor
Ministry Of Consumer Affairs New Zealand
Created opportunities for consumers to understand their rights to have the confidence to deal with any problems with a purchase.- social media- web and mobile development- PR- campaigns - content writing- eventsWrite speechesTake media enquiries
Nov 2008 - Mar 2012
2008 Official Nz Yearbook Editor
Coordinated content for the Yearbook from over 250 organisationsEdited, planned, and researched entries
Jul 2007 - Jul 2008
Team & coworkers
Colleagues at Chorus NZ Limited
Other employees you can reach at chorus.co.nz. View company contacts for 1109 employees →
LB
Los Bryant Felix
Colleague at Chorus Nz LimitedAuckland, New Zealand
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GP
Greg Perry
Colleague at Chorus Nz LimitedNew Zealand
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GR
Geordie Rumbles
Colleague at Chorus Nz LimitedAuckland, New Zealand
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AS
Andrew Sinclair
Colleague at Chorus Nz LimitedCanterbury, New Zealand
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AB
Adam Bentley
Colleague at Chorus Nz LimitedTauranga, Bay Of Plenty, New Zealand
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CH
Christopher H.
Colleague at Chorus Nz LimitedAuckland, New Zealand
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LH
Leigh Hinton
Colleague at Chorus Nz LimitedNew Zealand
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CD
Cindy Duck
Colleague at Chorus Nz LimitedAuckland, New Zealand
View →
GD
Grahame Delaney
Colleague at Chorus Nz LimitedNew Zealand
View →
GJ
Georgia Janes
Colleague at Chorus Nz LimitedLower Hutt, Wellington, New Zealand
View →
Los Bryant Felix
Colleague at Chorus Nz LimitedAuckland, New Zealand
View →
GP
Greg Perry
Colleague at Chorus Nz LimitedNew Zealand
View →
GR
Geordie Rumbles
Colleague at Chorus Nz LimitedAuckland, New Zealand
View →
AS
Andrew Sinclair
Colleague at Chorus Nz LimitedCanterbury, New Zealand
View →
AB
Adam Bentley
Colleague at Chorus Nz LimitedTauranga, Bay Of Plenty, New Zealand
View →
CH
Christopher H.
Colleague at Chorus Nz LimitedAuckland, New Zealand
View →
LH
Leigh Hinton
Colleague at Chorus Nz LimitedNew Zealand
View →
CD
Cindy Duck
Colleague at Chorus Nz LimitedAuckland, New Zealand
View →
GD
Grahame Delaney
Colleague at Chorus Nz LimitedNew Zealand
View →
GJ
Georgia Janes
Colleague at Chorus Nz LimitedLower Hutt, Wellington, New Zealand
View →
3 education records
Heather Mclay education
Master Of Creative Technologies, Internet Of Things
Master Of Design, Social Innovation, Distinction
Bachelor Of Arts, English Studies
FAQ
Frequently asked questions about Heather Mclay
Quick answers generated from the profile data available on this page.
What company does Heather Mclay work for?
Heather Mclay works for Chorus NZ Limited.
What is Heather Mclay's role at Chorus NZ Limited?
Heather Mclay is listed as Design research and product strategy at Chorus NZ Limited.
What is Heather Mclay's email address?
AeroLeads has found 1 work email signal at @mca.govt.nz for Heather Mclay at Chorus NZ Limited.
Where is Heather Mclay based?
Heather Mclay is based in Auckland, New Zealand while working with Chorus NZ Limited.
What companies has Heather Mclay worked for?
Heather Mclay has worked for Chorus Nz Limited, The Warehouse Group, Trade Me, Inland Revenue Nz, and The Icehouse.
Who are Heather Mclay's colleagues at Chorus NZ Limited?
Heather Mclay's colleagues at Chorus NZ Limited include Los Bryant Felix, Greg Perry, Geordie Rumbles, Andrew Sinclair, and Adam Bentley.
How can I contact Heather Mclay?
You can use AeroLeads to view verified contact signals for Heather Mclay at Chorus NZ Limited, including work email, phone, and LinkedIn data when available.
What schools did Heather Mclay attend?
Heather Mclay holds Master Of Creative Technologies, Internet Of Things from Auckland University Of Technology.
What skills is Heather Mclay known for?
Heather Mclay is listed with skills including Marketing Strategy, Research, Service Design, Community Engagement, User Experience, Design Thinking, Usability Testing, and Content Strategy.
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