Heather Mungin Email & Phone Number

Barcelona, CT, ES

Barcelona, Catalonia, Spain

• Promoted to Senior CSM position due to excellent work and performance against internal KPIs.
• Management of key accounts, including globally recognised brands.
• Building, implementation and leadership of a group client success model at Benevity.
• Assisting an internal migration project as the customer success representative.
• Continued mentorship of junior CSMs alongside new and existing team members.

Barcelona, Catalonia, Spain

• Create and help implement projects on behalf of clients, including key accounts.
• Generate and close new business opportunities on one of Benevity’s key products.
• Ensure customer retention, reporting and program reviews for all clients.
• Collaborate with Marketing, Sales and other functions on key initiatives.
• Mentorship of junior CSMs alongside new and existing team members.
• Representing Benevity as a speaker at events.

Barcelona, Spain

• Managing a portfolio of publishers across North America, The Caribbean, The UK, Ireland and South Africa.
• Customer retention, happiness and growth.
• Upselling and implementing new products and technologies.
• Working with clients to implement 3 - 12 month account plans focussed on growth.

Barcelona, Spain

• Promoted into senior sales position due to performance against necessary KPIs.
• Achievement against higher sales KPIs and revenue quotas.
• Frequent travel to industry events throughout the UK, Europe and South Africa.
• Representing the company as a speaker at events.
• Further travel throughout the UK on a monthly basis to meet new and active partners.

Barcelona, Spain

• Running demonstrations of the product and negotiating new partnership opportunities.
• Developing sales strategies, identifying appropriate revenue models for both the company and partner.
• Significant knowledge regarding programmatic advertising.
• Closing pivotal deals and achieving revenue based on sales quotas.

Barcelona, Spain

• Identifying potential new partnerships for AdRoll.
• Running demonstrations of the AdRoll retargeting platform.
• Managing the full sales cycle of AdRoll products, including 3 months post sale account management.
• Creating and launching optimized campaigns for clients, to achieve a strong ROI.
• Cross selling/upselling different AdRoll products.
• Hit 150% to target during the first quarter with the company; unfortunately lost the job due to company- wide redundancies.

London, United Kingdom

• Managing a portfolio of over 100 clients, securing renewals with a value of up to £100,000.
• Liaising with clients regularly both over the phone and via meetings to solve issues.
• Running training sessions, cross selling/upselling new products, securing renewals and new business.
• Organizing large corporate events on behalf clients, connecting them to finance professionals.
• Attending events on behalf of TMDR to promote the GAAPweb brand to a wider audience.
• Hit or exceeded the majority of monthly targets over a two-year period in the company.