Heather Terry Email & Phone Number

Richmond, Va

•Daily/weekly postings for Facebook, Twitter, Google + / special interest pieces as well as general Honda info/updates•Reputation management – respond to all reviews of the dealership in a timely manner (both good and bad) – Google +, Yelp, Cars.com, Dealer Rater, etc.•Run campaigns to get more Google reviews•Maintain WBH Instagram and Pinterest pages•Update the WBH Youtube page with videos – shoot walk around videos with sales guys for the new 2015 Honda features•Manage advertising with Yelp, Cars.com and Dealer Rater to help bring in more potential leads as well as improve our overall rating with these sites•Event planning and PR for any events at the dealership•All web content for the dealership – dealership website and all other websites our product is listed (Autotrader, UsedCars.com, etc.)•Create all graphics, advertisements, etc. for use on our social media websites and out at all of our events•Edit our website to reflect any changes or promotions•Distribute new leads through eLead to sales staff and send out follow up emails to any "hard to reach" customers•Stock in and database all used car inventory in ADP system•Photograph all used car inventory for the website•Upload all photos, create picture overlays and write comments for all used vehicle inventory in back-end tool•Open repair orders for service for all used car inventory•Maintain the Honda Certified vehicles both online as well as all paperwork at dealership•Book out wholesale vehicles and keep track of both titles and checks from wholesalers•Deal with subcontractors (windshields, dents, odors, etc.)•Order office supplies and services for building

Richmond, Va

•All web content for the dealership – dealership website and all other websites our product is listed (Autotrader, UsedCars.com, etc.)•Edit our website to reflect any changes or promotions•Monitor social media websites – Facebook, Twitter, Google +•Create all graphics, advertisements, etc. for use on our social media websites and out at all of our events•On-line reputation management - address any issues on our social media outlets•Event planning and PR for any events at the dealership or those in which we are sponsoring•Distribute new leads through eLead to sales staff and send out follow up emails to any "hard to reach" customers•Stock in and database all used car inventory in ADP system•Photograph all used car inventory for the website•Upload all photos, create picture overlays and write comments for all used vehicle inventory in back-end tool•Open repair orders for service for all used car inventory•Maintain the Honda Certified vehicles both online as well as all paperwork at dealership•Book out wholesale vehicles and keep track of both titles and checks from wholesalers•Deal with subcontractors (windshields, dents, odors, etc.)•Order office supplies and services for building

•Insurance verification for all new car deals•Pulling invoices for new deals•GAP and extended service contract cancellations•Stocking in new vehicles•Registration Dealer Retail - RDR•Entering in and booking out dealer trades and wholesales•Cutting difference checks for dealer trades through ADP•Morning money deposits•Entering in car information and printing car window stickers•Putting together new car packets•Listing and uploading used car inventory to Ebay Motors and Craigslist•Managing used car online inventory•Photographing all new used vehicles on lot for website use•Answering switchboard

•Write and design company's quarterly e-newsletter•Write and upload stories to company's on-line website blog•Update on-line international tour options•Research potential client's websites for upcoming mission or study abroad trips•Create database entries on clients, and mailers with company information•Conduct follow up calls and emails to make sure information was received and to answer any questions the clients may have•Research, planning and booking of all conferences attended by staffquestions the clients may have

•Supervise, train and schedule 30 Operations employees in two different departments•Interview, hire, train and evaluate all Operations employees•Provide training, at times seminars, on all new equipment•Compile quarterly error reports for Corporate•Maintain Operations budget•All strategic planning for the Operations department•Fill in as needed during staff shortages

•Program Florical Automation System•Fill out and follow daily programming log•Maintain FCC regulations with transmitter power•Database maintenance•Tape play-back for newscasts•Dial in satellite and microwave shots