Heather Panfil Email & Phone Number

Oak Brook, IL

• Provide a full range of administrative support work to the Chief Marketing Officer, Chief Public Affairs Officer and the Assistant Vice President of Finance & Accounting and their staff. Delta Dental Plans Association.
• Produce and revise documents by collecting information, transcribing, formatting, editing and proofread for distribution. Prepare and edit PowerPoint presentations and agendas for various meetings.
• Heavy calendar management for CMO which includes all logistics and itinerary building.
• Prepare expense reimbursement & American Express reconciliation for CMO and Chief Public Affairs Officer.
• Complete projects and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress; problem solving; and adjusting plans.
• Take extensive meeting minutes, edit document to third person and format for Board meeting booklets.

Downers Grove, Illinois

• Provided sales support to the Workplace Sales Director of a Fortune 500 company providing life insurance, annuities, employee benefits and asset management to approximately 100 million customers.
• Scheduled appointments, managed travel and handled special projects as needed for Sales Director and Managers on the team.
• Handled client questions and complaints as it related to their plan documents and employee questions. Managed and maintained relationships within assigned territory to ensure client needs were met.
• Partnered with Financial Sales Representatives and internal support staff at all levels to address various client situations and conflicts.
• Created Excel based sales revenue and production reports.
• Created PowerPoint presentations utilized by all Sales Directors in the non-profit market across the US.

Naperville, IL

• Provided administrative support to two named partners of a law practice that provides a wide range of general business, estate planning and tax services primarily to entrepreneurial individuals and their business.
• Supported real estate attorney by reviewing sales contracts and preparing all essential documents required for closing within demanding time frames.
• Provided full administrative support in the areas of client relations, calendar management, on-sight and off-sight meeting coordination and scheduling conference calls.
• Managed billing database and generated invoices for 100+ clients.
• Compiled numerous tax documents during a busy tax season.
• Prepared various levels of Will & Trust legal documents under the supervision of the estate planning attorney.

Western Springs, IL

• Provided part-time administrative support to the owner of a management consulting and executive coaching company.
• Assisted company owner in various projects to generate new business.
• Assisted in the redesign of the company's business card, website and LinkedIn account, which was awarded one of the top 5% most viewed profiles on LinkedIn in 2012.

Western Springs, IL

• As a volunteer I provided administrative and production support for the Emergency Management Director of a fire department comprised of 53 personnel operating out of two fire stations.
• Explored multiple methods and venues for reaching out to the community including marketing materials and attending out reach programs.
• Assisted with educating and supporting the community in building self-sufficiency to address their own health and safety needsMRC Development Coordinator
• Collaborated with other village department to create and review village response plans to significant events.
• Assisted with special projects including but not limited to grant applications, MRC/EMV development and SNS planning.
• Assisted with the creation of a fire department strategic plan including research, technical writing and editing, graphics and administrative support.

Northfield, IL

• Provided high level administrative support for three lawyers in the Law & Compliance division of the third-largest food and beverage company in North America and the fifth-largest food and beverage company in the.
• Provided full administrative support in the areas of calendar management, travel arrangements, on-sight and off-sight meeting coordination and expense report reconciliation.
• Maintain attorney records/filing systems showing the utmost discretion when handling highly confidential files and records.
• Communicated effectively with HR, attorneys’ outside counsel and other pertinent personnel.
• Established trust within the division which resulted in guiding peers to ensure corporate and business policies were being met. Acted as a mentor for new assistants.
• Effectively used Law Manager software for case management, docketing and records management.

Chicago, IL

• Legal Assistant in the Employee Benefits & Healthcare division of an innovative, full-service firm with a significant reputation for high quality legal counsel and impeccable attention to the needs of clients.
• Provided full administrative support in the areas of calendar management, travel arrangements, on-sight and off-sight meeting coordination and entered billable time into firm software.
• Initiated and managed the workload of 3 attorneys, playing a key role in setting a new standard for the firm.
• Prepared and revised advanced legal documents, including letters and reports. Transcription with 98% accuracy proving proficient use of grammar, aware of parts of speech and the correct usage of punctuation all while.