Heather Panfil Email & Phone Number

Oak Brook, Il

Provide a full range of administrative support work to the Chief Marketing Officer, Chief Public Affairs Officer and the Assistant Vice President of Finance & Accounting and their staff. Delta Dental Plans Association is comprised of a network of 39 independent Delta Dental companies operating in all 50 states, Puerto Rico and other U.S. territories, providing coverage to more Americans than any other dental insurance company. • Produce and revise documents by collecting information, transcribing, formatting, editing and proofread for distribution. Prepare and edit PowerPoint presentations and agendas for various meetings.• Heavy calendar management for CMO which includes all logistics and itinerary building.• Prepare expense reimbursement & American Express reconciliation for CMO and Chief Public Affairs Officer.• Complete projects and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress; problem solving; and adjusting plans.• Take extensive meeting minutes, edit document to third person and format for Board meeting booklets.• Provide support to the CEO in his Executive Assistant’s absence.

Downers Grove, Illinois

Provided sales support to the Workplace Sales Director of a Fortune 500 company providing life insurance, annuities, employee benefits and asset management to approximately 100 million customers.• Scheduled appointments, managed travel and handled special projects as needed for Sales Director and Managers on the team.• Handled client questions and complaints as it related to their plan documents and employee questions. Managed and maintained relationships within assigned territory to ensure client needs were met.• Partnered with Financial Sales Representatives and internal support staff at all levels to address various client situations and conflicts.• Created Excel based sales revenue and production reports.• Created PowerPoint presentations utilized by all Sales Directors in the non-profit market across the US.

Naperville, Il

Provided administrative support to two named partners of a law practice that provides a wide range of general business, estate planning and tax services primarily to entrepreneurial individuals and their business interests.• Supported real estate attorney by reviewing sales contracts and preparing all essential documents required for closing within demanding time frames.• Provided full administrative support in the areas of client relations, calendar management, on-sight and off-sight meeting coordination and scheduling conference calls.• Managed billing database and generated invoices for 100+ clients.• Compiled numerous tax documents during a busy tax season. • Prepared various levels of Will & Trust legal documents under the supervision of the estate planning attorney. • Conducted general business operations; ordering office supplies, maintaining files and keeping track of the needs of the office.

Western Springs, Il

Provided part-time administrative support to the owner of a management consulting and executive coaching company.• Assisted company owner in various projects to generate new business.• Assisted in the redesign of the company's business card, website and LinkedIn account, which was awarded one of the top 5% most viewed profiles on LinkedIn in 2012.

Western Springs, Il

As a volunteer I provided administrative and production support for the Emergency Management Director of a fire department comprised of 53 personnel operating out of two fire stations.• Explored multiple methods and venues for reaching out to the community including marketing materials and attending out reach programs.• Assisted with educating and supporting the community in building self-sufficiency to address their own health and safety needsMRC Development Coordinator▪ Collaborated with other village department to create and review village response plans to significant events. ▪ Assisted with special projects including but not limited to grant applications, MRC/EMV development and SNS planning. ▪ Assisted with the creation of a fire department strategic plan including research, technical writing and editing, graphics and administrative support.▪ Participate in educational seminars or meetings.

Northfield, Il

Provided high level administrative support for three lawyers in the Law & Compliance division of the third-largest food and beverage company in North America and the fifth-largest food and beverage company in the world, with eight $1 billion+ brands.• Provided full administrative support in the areas of calendar management, travel arrangements, on-sight and off-sight meeting coordination and expense report reconciliation.• Maintain attorney records/filing systems showing the utmost discretion when handling highly confidential files and records.• Communicated effectively with HR, attorneys’ outside counsel and other pertinent personnel.• Established trust within the division which resulted in guiding peers to ensure corporate and business policies were being met. Acted as a mentor for new assistants.• Effectively used Law Manager software for case management, docketing and records management.

Chicago, Il

Legal Assistant in the Employee Benefits & Healthcare division of an innovative, full-service firm with a significant reputation for high quality legal counsel and impeccable attention to the needs of clients.• Provided full administrative support in the areas of calendar management, travel arrangements, on-sight and off-sight meeting coordination and entered billable time into firm software.• Initiated and managed the workload of 3 attorneys, playing a key role in setting a new standard for the firm.• Prepared and revised advanced legal documents, including letters and reports. Transcription with 98% accuracy proving proficient use of grammar, aware of parts of speech and the correct usage of punctuation all while maintaining a typing speed of 70 wpm.