Michele J. Email & Phone Number

Oak Brook, Illinois, United States

Documentation and performance of vendor security and risk management activities, as directed by the Manager, Governance, Risk and Compliance Documentation of policies, standards, procedures, processes, programs and plans for security program, risk management and compliance objectives, as directed by the Manager, Governance, Risk and ComplianceParticipation in the process design and documentation for privileged access management, working with the Manager, Security Architecture and the Security Operations LeadParticipation in the process design and documentation for data loss prevention, working with the Manager, Security Architecture and the Security Operations LeadBusiness analysis and documentation of appropriate security controls and processes, in conjunction with the Company’s Security and IT Infrastructure teams

Chicago, Il

* Create original marketing communications for Facebook, Twitter, Linked In accounts to drive visitors to businesses, events, hotels and restaurants found in Chicago's northern communities* Manage content management system (CMS) for events * Execute promotional ideas* Engage with people and return feedback on Facebook and Twitter accounts* Provide valuable, date-sensitive information for visitors and clients* Provide revisions, updates on events, classes, sales and special offers* Grow fan base for CVB business membersPlatforms: Facebook, Twitter, Hootsuitewww.facebook.com/ChicagoNorthShorewww.twitter.com/ChicagoNShorewww.facebook.com/VisitChicagolandwww.twitter.com/VisitChicago

Greater Chicago Area

* Manage and post marketing content for business to consumers (B2C) for a convention and tourism bureau

Glenview, Il

* Provide daily social media marketing for the Museum's Facebook, Twitter, Linked In pages * Engage and respond to reader's questions and remarks* Provide analytics of user engagement with content

Bensenville, Il

* Provided technical review for security policies and procedures* Documented and revised security procedures

Evanston, Il

* Created and managed social media content for the Hilton Orrington Hotel, Globe Cafe & Bar & Indigo Lounge* Created content for each venue based on events, promotions and specials* Provided analytics to track customer interest, trends and satisfaction* Engaged and managed fan & customer dialogue and feedback

Downers Grove, Il

Reviewed and revised the supply training documentation and reference materials for McDonald's restaurants, suppliers, hubs, forward warehouses that impacted implementation of delivery system for goods, materials and services

Chicago, Il

* Reviewed and created new policies and procedures* Revised documentation as necessary to implement new standards

* Reviewed and revised documentation * Provided editorial services for existing documentation* Created Visio documentation for processes

Reviewed and revised service level agreements for Exelon with service providers that included performance metrics and definitions

* Documented roles and responsibilities for corporate reorganization to track and solve root problems utilizing ITIL framework * Prepared communications for corporate initiatives

Conducted and coordinated meetings to gather information for projects and systems documentation Interviewed, created and updated content for procedures from business analysts for new release documents for McDonalds restaurant planners Reviewed and edited existing materials for content flow and gaps

* Conducted and coordinated meetings to gather information and materials for projects* Reviewed and created content for the procedures for PBM Medicare insurance billing for Walgreens* Reviewed and mapped business processes to consolidate functions and reduce backlogs* Created documentation and procedure guides for staff and management* Managed the evaluation and revision of procedures for Medicare insurance project review* Coordinated and developed one policy for specialty pharmacies from four major businesses: specialty, home care, mail order and call centers* Reviewed of policies and procedures to ensure commitment to ISO 9001 standards and accreditation from ACHC and JCAHO* Consolidated policies and procedures from 8 specialty pharmacies for accreditation audit* Managed the intranet website for Specialty Pharmacy policies using Stellent content management software

Greater Chicago Area

* Created content for the policy standard, procedures and guidelines * Managed the process for the development of policies, standards and procedures for the Information Technology group* Created computer based training (CBT) materials for divisional security officers (DSO) and local security officers (LSA) to inform, communicate and execute Information Security Awareness Policy*Reviewed functions and objectives of department to streamline tasks and consolidated workloads* Evaluated and modified project objectives as necessary to incorporate changes * Managed project documentation for the creation of security policies and training materials* Tracked and monitored all issue and action items for projects* Provided status reports to Project Manager on progress, schedule and modifications to schedules* Conducted and coordinated meetings to complete projects* Reviewed functions and objectives of department to streamline tasks and consolidated workloads

Chicago, Il

* Defined purpose, policies, terms and definitions for procedures in support of Sarbanes-Oxley (SOX) requirements* Created process summaries within the Contract Administration and Billing groups for the merger of Exelon and PSEG Corporation* Developed work flow charts to determine responsibilities, controls, and decisions in Contract Administration* Prepared weekly status and progress reports as necessary to monitor key milestones and deliverables

* Created corporate training manuals for newly hired employees, loan officers and processors * Developed appropriate training materials related to system and procedural changes* Refined procedures and training material by meeting with Operations managers and subject matter experts (SME)

Troy, Mi

* Revised current service repair manuals for Army Tanks based upon Department of Defense (DoD) Military standards and safety standards* Organized and generated formal proposal for U.S. government contract applicationCoordinated and managed two additional technical writers for maximum efficiency and workload

Sterling Heights, Mi

* Spearheaded and coordinated personnel to discuss and create initial critical documentation for disaster recovery planning for applications* Provided documentation of business applications for General Motors Corporation OnStar product for call center representatives* Consulted and reviewed materials with subject matter experts (SME) to determine new production upgrade requirements for documentation

Auburn Hills, Michigan

* Determined, designed and managed documentation based upon business procedures for leasing applications within Volkswagen Credit Incorporated Call Center resulting in clearer, visually appealing documents for customer service representatives to use and greater ease in locating customer information resulting in faster call turnover* Consulted with subject matter experts (SME) to define processes in place and interpret complex data for technical and non-technical audiences* Identified process improvements and produced documentation (27 documents) for various end-users (Insides sales Call Center; Accounts Payable/Receivable, Auction) within the Leasing department for immediate application resulting in greater efficiency in the Customer Service skills of employees; increased customer satisfaction; decreased call length per customer service representative* Prepared meeting agendas and issued minutes to team members