Heather Prewitt Email and Phone Number

• Identity & Access Management: Physical & Logical Security.• Global verification of access from approved location to ensure compliance.• Security group approvals for network access.• Provided disaster recovery plans, contacts, and procedures.• Provided internal audits, reporting, communication and documentation for ISO27001 which contributed to department obtaining ISO27001 certification.• Bi-Annual companywide badge audit to customer locations.• Developed competence matrix working with L&D to create applicable training based on business needs.• Completed data analysis and reporting information for users imported to new ticketing platform, ensuring data was available when needed.• Hand selected by VP as an Innovator of Change - helping to change the culture at Ericsson.by being in the Culture Club, which gave vital feedback, suggestions, and ideas to the CEO and acted as a sounding board for the Culture Movement. • On the Voice Action Team - taking company wide survey results and turning it into actions.

• Supported daily processing of new hires; instructed admins to submit required documentation, managed request for system ID's, communicated outcomes and advised solutions when issues arose.• Prepared and published Physical Security and VIP Badging process documentation to meet ISO27001 standard which contributed to department obtaining ISO 27001 certification.• Processed confidential and urgent terminations, and ensured seamless off-boarding process.• Assisted with granting passwords and access request for entire field service operation.• Created and maintained documentation on network visibility.

• Established, created, and maintained professional documentation for use with customers at on-site screenings• Created and took ownership of monthly newsletter from beginning to completion including layout, content, editing, and finished product• Content coordinator for PAT social media site including content, photos, managed feedback and questions from clients ensuring information was communicated quickly and easily • Managed annual fundraiser, including budget, community partners, RSVP’s for attendance, release documentation, staffing and coordinating with building management• Updated district PAT page via CMS and completed editing WYSIWYG editor and used basic HTML when necessary• Member of PAT Leadership Team, helping to guide the department, field questions, establish guidelines and procedures, and all other areas that the acting director would address • Contacted members in the community for partnerships and to establish screening possibilities and recruitment opportunities (St. Joseph’s Hospital, US Toy, WIC)• Community Advisory Board: Created and sent invites, tracked RSVP’s, established agenda, lead communication on topics of Community Garden, and Parents Night Out fundraiser• Managed documentation surrounding incoming kindergarteners regarding involvement in program, knowledge base, and program usefulness as community resource and tax dollar expenditure• Research, prepare and submit grants, helping to ensure adequate funding support for activities that help enhance the PAT program

•Technical expert on reporting platform with ability to provide quick, concise, direct answers, along with the capability to explain in depth and communicate with non-tech-savvy clients.•Researched, developed curriculum, and provided training for over 300 business users via webinars, in person, and group presentations, ensuring management and business could produce timely and accurate reports.•Designed, distributed, and analyzed customer service surveys, implementing improvements as required.•Developed and maintained a website containing all documentation, including training material, tips and practice exercises, providing easy access to additional information for customers and students.•Facilitated group discussions on training topics to ensure all students comprehended material, and covered a variety of situations to provide question opportunities and to solicit feedback.•Compiled, published, and maintained detailed process documents, release notes, and project overview reports, enabling management ability to provide reliable and accurate project timelines.•Created and participated in the development of over 600 test cases for various business scenarios; including data warehouse, application, and user interface (UI) testing.•Lead requirement analysis to identify test requirements through effective communication with project management & development teams, increasing project efficiency.•Created SQL scripts for data testing/ analysis and source system comparison decreasing system differences.•Explained complex procedures and financial settlements to clients, ensuring customer satisfaction.•Analyzed and incorporated coverage, damage, and application per claim and policy, insuring payments were accurate and decreasing overpayments.•Maintained documentation and correspondence per Department of Insurance and State guidelines, decreasing company liability.•Evaluated and monitored financial standings of contracts to ensure proper payment and reimbursement.

Illustrated complex financial information & procedures to clients via phoneMet and exceeded department productivity and call quality standardsOften complimented on customer service

Completed Officer Candidate (Leadership) SchoolAdministered and maintained the manifest for over 200 vehicles while deployed to several different unitsOrganized and oversaw the movement of entire company’s vehicles and storage pods for nationwide disbursement (approximately 500 items)Assisted in the preparations for a two week company exercise held in Hawaii. This included transportation, airfare, and accommodations for approximately 350 people.