Heather Rabanal Email & Phone Number

Simi Valley, Ca, Us

Simi Valley, Ca, Us

Simi Valley, California, United States

Los Angeles, Ca

Minimized vehicle downtime by coordinating with vendors to ensure timely fleet maintenance and repairs; maintained efficient fleet volume levels by coordinating with the Corporate Supply Chain team; coordinated with colleagues to provide vehicles for marketing events and member accommodations.

Los Angeles, Ca

Increased applications by onboarding and educating members on company policies and procedures; maximized revenue by securing reservations and upselling high value vehicles and membership plans; reduced attrition by troubleshooting technical issues and billing inquiries for members and corporate/university contacts; developed guest profiles in the CRM system; served as Member Wow Champion and Open Road Champion for the region.

Los Angeles, Ca

Answered all incoming calls; maximized revenue by securing reservations and upselling high value rooms; monitored occupancy levels; coordinated and executed VIP and group arrivals with supplemental departments; addressed billing inquiries for guests and corporate contacts; audited and processed transactions for guest and house accounts; concierge services.

Venice, Ca

Staff training, assistance and supervision for front office, valet and hotel bar and lounge; data entry, filing and guest account audits; assisted with payroll and scheduling, office supply purchasing; supported Front Office Manager with administrative tasks.

Venice, Ca

Developed guest relationships from arrival to departure; monitored occupancy levels; coordinated guest room assignments; concierge services; closed guest accounts upon checkout; addressed billing inquiries; filed end of day audits and financial reports for hotel and on site restaurant and lounge; served as Cultural Ambassador for the property, attending leadership classes and promoting the company’s core values within the hotel.

San Francisco, Ca

Increased cover counts by creating and distributing materials for restaurant promotion and exposure; coordinated and executed events with contacts, vendors and supplemental departments; supervised restaurant and room service staff; supported the Director of Restaurants and Managers with special projects and administrative tasks.

San Francisco, Ca

Developed, implemented and maintained guest experience and satisfaction programs; coordinated and executed VIP and group arrivals with supplemental departments; developed guest relationships and profiles in the CRM system through pre-arrival and post-departure communication and follow up; simultaneously completed At Your Service tasks (see below).

San Francisco, Ca

Answered all internal and external calls; increased guest satisfaction and problem resolution through interaction with guests; ran hourly reports; processed room service orders and pre-paid reservations; modified hotel reservations.

San Francisco, Ca

This property transitioned from Pan Pacific Hotel in April 2006.Answered all room service calls; entered orders and ensured accuracy; staff supervision and training; labor forecasting; scheduling; daily pay distribution and recording for tipped employees; restaurant reservation coordination for special events and holidays.

Chico, Ca And San Francisco, Ca

Assisted dine in guests with reservations and seating; prepared To Go orders and processed payments; staff onboarding, training and supervision; inventory; prepared schedules through labor forecasting; food expediting.

Bachelor Of Sciences, Major In Hospitality Management, Hotel Management

Associate Of Arts - Aa, Liberal Arts

Associate Of Arts - Aa, Social And Behavioral Sciences