Heather Rush Email & Phone Number

United States

Missoula, MT

• Payroll Administrator/AP Assistant
• Interfaced HCSS entries to Viewpoint.
• Reviewed employee entries (up to 200 employees weekly) contacted Supervisors for additional information on coding costs for jobs, equipment and mechanics’ time.
• Entered new hire information and reported to state.
• Processed payroll and submitted direct deposit information to the bank.
• Processed certified payrolls for Montana and Wyoming.

St Ignatius, MT

• Liaisons between real estate agents, clients, escrow companies and mortgage brokers during a real estate transaction. Oversees all aspects from Listings to Buyers to Contracts to Closing:
• Oversee all aspects of buyer & seller transactions from initial contact to executed purchase agreement to closing.
• Prepare all listing materials: pre-listing presentation, Listing Agreement, sellers’ disclosures, comparative market analysis, pull online property profile, research old multiple listing service (MLS) listings and etc.
• Coordinate showings & obtain feedback.
• Input all listing information into MLS and marketing websites and update as needed.
• Open file with the escrow or title company, mortgage loan and appraisal processes. Send copies of the contract to the other agent, buyer, seller and lender (depending on the instructions of the agent).

Home Shore, St Ignatius, MT

• Supervised team of 5 associates. Managed Regional monthly losses which directly impact the regional retention rates.
• Ensured Region is in compliance with published Lost Account policies and guidelines.
• Generated and analyzed Regional billing reports to identify potential lost business.
• Identified and acts on opportunities to reduce Region losses. Terminates clients.
• Provided accurate and timely loss forecasts to senior leaders.
• Resolved no start and other similar sales issues that would impact roll call and/or commissions.

Home Shore, Ft Myers, FL

• Developed and managed procedures for analysis of regional billing reports to identify and reduce losses that directly impacted retention rates to ensure compliance with published policies and guidelines.
• Developed and distributed regional loss-related reports.
• Processed over 600 client terminations and/or feature downgrades per week.
• Provided accurate and timely forecasts to senior leaders on losses, commission adjustments, and income for monthly billing.
• Generated monthly billing reports, identifying potential lost business and potential income for over 15K clients using appropriate loss coding.
• Created monthly maintenance billing to eligible clients to secure authorization where warranted, confirming region-maintained compliance with authorization policy and SOX.

Baltimore, MD

• Provided support to customer service reps and clients, gathered & tracked information to educate customer service reps and clients on expectation and processes.
• Balanced out of balances for taxes, reviewed and corrected banking issue for clients.
• Reviewed and verified tax filings at the end of each quarter.
• Balanced company and employee earnings to process payroll.
• Resolved billing discrepancies. Analyzed banking and tax data, including payroll reviews.
• Tracked powers of attorney and reporting authorization forms.

Baltimore, MD

• Accountable for ensuring every customer interaction was a “best-in-class” experience.
• Provided customer service for basic payroll questions to more advanced issues such as amending previous returns.
• Assisted clients in understanding the system as well as agency requirements for tax filing.
• Responded to inquiries regarding ADP Products.
• Conduct correspondence with customers and representatives
• Leverage strong interpersonal skills and product knowledge to execute daily customer centric activities

Bremerton, WA

Provided pay, personnel and transportation support to 70 customer commands including eight Trident submarines and USS PARCHE (SSN 683). Automated Tracking System’s clerk, Miscellaneous Claims clerk and check in of ACDUTRA persons

High School Diploma/Lpn, Nursing Education

Registered Nursing/Registered Nurse, Freshman