Heather Rush Email & Phone Number

United States

Missoula, Mt

Payroll Administrator/AP Assistant• Interfaced HCSS entries to Viewpoint.• Reviewed employee entries (up to 200 employees weekly) contacted Supervisors for additional information on coding costs for jobs, equipment and mechanics’ time.• Entered new hire information and reported to state.• Processed payroll and submitted direct deposit information to the bank.• Processed certified payrolls for Montana and Wyoming.• Organized and entered vendor invoices into Viewpoint.• Processed weekly AP checks to pay vendors.• Balanced and entered company credit card receipts and statements.• Tracked daily fuel reports and receipts for quarterly fuel report to be submitted for tax refund.Jocko Valley Cattle (Related Company to Riverside Contracting)• Processed weekly payroll via Viewpoint.• Organized and entered vendor invoices into Viewpoint.• Processed weekly AP checks to pay vendors.• Balanced and entered company credit card receipts and statements.

St Ignatius, Mt

Liaisons between real estate agents, clients, escrow companies and mortgage brokers during a real estate transaction. Oversees all aspects from Listings to Buyers to Contracts to Closing:• Oversee all aspects of buyer & seller transactions from initial contact to executed purchase agreement to closing.• Prepare all listing materials: pre-listing presentation, Listing Agreement, sellers’ disclosures, comparative market analysis, pull online property profile, research old multiple listing service (MLS) listings and etc.• Coordinate showings & obtain feedback.• Input all listing information into MLS and marketing websites and update as needed.• Open file with the escrow or title company, mortgage loan and appraisal processes. Send copies of the contract to the other agent, buyer, seller and lender (depending on the instructions of the agent).• Coordinate inspections, assist in negotiations regarding repairs, and coordinate completion of repairs.• Regularly update & maintain communication with clients, agents, title officer, lender etc.• Quality Control: Organize, Review, and verify all files to ensure they contain all required paperwork and signatures. Submit all necessary documentation to office broker for file compliance.• Request an estimated HUD-1 statement for review, schedule, coordinate & attend closing process.• Input all client information into client database system.• Send reminders to remove lock box, get seller’s forwarding address and change status in MLS to “sold” at closing (if an agent represents a seller).• Schedule 30 Day, 90 Day & 120 Day client customer service follow up calls to assist with any home improvement provider recommendations and to ask for referrals.

Home Shore, St Ignatius, Mt

Supervised team of 5 associates. Managed Regional monthly losses which directly impact the regional retention rates. • Ensured Region is in compliance with published Lost Account policies and guidelines. • Generated and analyzed Regional billing reports to identify potential lost business. • Identified and acts on opportunities to reduce Region losses. Terminates clients. • Provided accurate and timely loss forecasts to senior leaders. • Resolved no start and other similar sales issues that would impact roll call and/or commissions. • Developed and distributed Regional loss-related reports (loss forecasting, term reasons, billing reports, at risk client lists, MMB reports, etc.).• Engaged at the goal setting/ prioritization level and as an escalation point. • Monitored environment and provides regular feedback. • Modified priorities in line with changing business demands. • Interpreted & administered corporate and local policy. • Provided input to and manages to establish goals and objectives while implementing key strategies.

Home Shore, Ft Myers, Fl

Developed and managed procedures for analysis of regional billing reports to identify and reduce losses that directly impacted retention rates to ensure compliance with published policies and guidelines. • Developed and distributed regional loss-related reports. • Processed over 600 client terminations and/or feature downgrades per week.• Provided accurate and timely forecasts to senior leaders on losses, commission adjustments, and income for monthly billing. • Generated monthly billing reports, identifying potential lost business and potential income for over 15K clients using appropriate loss coding. • Created monthly maintenance billing to eligible clients to secure authorization where warranted, confirming region-maintained compliance with authorization policy and SOX.• Assisted over 500 clients per month via email, resolving termination of services or inquiries. • Completed financials forecast for loss of commissions for over 500 clients per month; responded to sales inquiries regarding loss of commissions due to policy or NSF issues.

Baltimore, Md

Provided support to customer service reps and clients, gathered & tracked information to educate customer service reps and clients on expectation and processes. • Balanced out of balances for taxes, reviewed and corrected banking issue for clients. • Reviewed and verified tax filings at the end of each quarter. • Balanced company and employee earnings to process payroll. • Resolved billing discrepancies. Analyzed banking and tax data, including payroll reviews. • Tracked powers of attorney and reporting authorization forms. • Completed amendments/exceptions for tax filing.• Worked with high profile, large dollar clients to ensure taxes were calculated accurately.• Provided training and support to service reps.• Minimized tax filing errors by reviewing reports and maintaining out of balances.

Baltimore, Md

Accountable for ensuring every customer interaction was a “best-in-class” experience. • Provided customer service for basic payroll questions to more advanced issues such as amending previous returns. • Assisted clients in understanding the system as well as agency requirements for tax filing. • Responded to inquiries regarding ADP Products.• Conduct correspondence with customers and representatives• Leverage strong interpersonal skills and product knowledge to execute daily customer centric activities• Reduced liability by consistently ensuring accuracy of payroll information• Researched and resolved discrepancies with payroll tax filings• Promoted through multiple roles Customer Service Rep to Senior Position in 2 years

Bremerton, Wa

Provided pay, personnel and transportation support to 70 customer commands including eight Trident submarines and USS PARCHE (SSN 683). Automated Tracking System’s clerk, Miscellaneous Claims clerk and check in of ACDUTRA persons

High School Diploma/Lpn, Nursing Education

Registered Nursing/Registered Nurse, Freshman