💜Heather R Younger, J.D., Csp® Email & Phone Number

Denver, Co, Us

Sunnyvale, Ca, Us

This is a course for managers at all levels wanting to learn how to communicate with clarify to engage and retain their team.

Sunnyvale, Ca, Us

A course teaching an innovative way to actively listen so that others feel heard and valued.

Sunnyvale, Ca, Us

Improve communication, engagement, and culture with active listening.When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?All you have to do is listen.

If your people know you care about them, they will move mountains. Workplace culture, Employee engagement and loyalty expert Heather R. Younger outlines nine ways to manifest the radical power of caring support in the workplace.

Join Heather R. Younger as she uncovers how "Leaders with Heart" lead, engage, and retain top talent and become more emotionally intelligent leaders. Workplace culture is impacted by caring leadership

The 7 Intuitive Laws of Employee Loyalty is a guidebook of implementable tactics and skills for organizational leaders looking to curate a positive workplace culture that engages and inspires their teams to do their best work. Author Heather R. Younger, J.D., examines and illuminates 7 laws that will put any leader in the driver’s seat to create a more engaged and loyal staff.

Heather R. Younger is an experienced keynote speaker, two-time author, and a leading workplace, culture, employee engagement, leadership development, and Diversity, Equity and Inclusion consulting firm, where she is on a mission to help leaders understand the power they possess to ensure people feel valued at work. Known as The Employee Whisperer, Heather harnesses humor, warmth, and an instant relatability to engage and uplift audiences and inspire them into action. Rooted in her belief that employees aren’t just numbers on the payroll but human beings with ideas that matter, Heather’s talks and workshops are dedicated to helping teams, leaders, and organizations shine by improving how they listen to, communicate with, and empower employees.

Denver, Co, Us

Denver, Colorado, Us

At Employee Fanatix, our purpose is simple: to equip companies and organizations with the intelligence they need to improve the quality of work life for their employees.We are guided and inspired by our vision to help leaders shine by putting people at the heart of everything they do, while empowering employees with the knowledge that their voice and ideas matter.As a leading workplace culture, employee engagement and leadership development consulting and training firm focused on helping companies and organizations to become more agile, creative, and successful, Employee Fanatix partners with in-house HR and management teams to uncover challenges and devise action plans to build trust, improve morale, and mitigate employee turnover.By using innovative and effective listening and communication strategies, we unlock critical clues that reveal the source of ongoing problems and help leaders see those problems through a lens of opportunity.Whether we’re building a strategic plan to create a more inclusive workplace culture, delivering an effective employee communication strategy, coaching a leader to better engage and motivate their employees, or facilitating an employee focus group, everything we do is designed to uncover actionable insights that enable deep cultural improvements, increase leadership effectiveness, and drive business results.

Tampa, Florida, Us

I write on all things leadership, employee engagement, employee loyalty and resilience.

Boston, Ma, Us

Leveraged my expertise to answer pressing questions and provide compelling and thought-provoking content.

Brighton, Co, Us

Led all organizational development efforts for 2,000 employees of a diverse governmental agency. Focused the majority of my efforts on:* Voice of the Employee programs, including gathering employee insights via an annual employee engagement survey, moderating employee focus groups for additional feedback and stay interviews. * Instituting employee recognition programs * Facilitating employee workshops on customer service * Training on leadership development topics in the areas of recognition, motivation, value and mission transmission and execution * Creating and leading employee cultural groups * Co-leading diversity and inclusion council * Serving as adviser to senior leadership on employee communication and strategy * Facilitating senior leadership meetings focused on norms and values

Austin, Texas, Us

Efficiently led and coordinated client-facing activities for both Beta and soft launch phases of Digital Red Book to existing Restaurant clients. Researched, identified, and presented best practices for consistent, long-term adoption. Cultivated top-producing team and facilitated ongoing development to improve staff job skills and confidence. Drove organizational strategy by reporting key customer satisfaction and loyalty metrics to senior leadership. Worked cross-functionally to launch and execute client-focused process improvements and changes.• Collaborated closely with team to increase renewals, reduce churn, and expand product adoption footprint for installation customer base.• Introduced process design enhancements to support staff in achieving business objectives and improving the customer experience.• Initiated Closed Loop process, based on customer feedback, for Voice of the Customer program.• Created new call center and established metrics for tracking call quality and service delivery.• Selected and entrusted to serve as Chair of Employee Engagement Committee.

Austin, Texas, Us

Set vision for client-facing organization while developing, coaching, and inspiring sales and relationship managers toward significant growth. Created and implemented Strategic Relationship Management Plan. Managed professional staff in executing and delivering on division’s key initiatives. Directed Voice of the Customer Program including Net Promoter Loyalty program and Call Center Operations.• Expanded Voice of the Customer program, engaged client-facing account managers, and improved relationship management strategies to grow number of Restaurant Promoters by 15% in first year of program.• Decreased churn by working with staff to increase touches and introduce new SaaS product.• Recruited and on-boarded clients through Beta and soft launch phases of SaaS product rollout to include user experience activities and GoToMeeting demonstrations and training sessions.• Substantially increased renewals and deepened client relationships through strategic planning and establishment of measured results.

Denver, Co, Us

Worked with Account Management team in managing customer relationships for $50 million organization. Executed and controlled $50 million budget. Developed and implemented client hospital growth and sustainability strategy. Acted as primary liaison between blood center and over 80 client hospitals. Managed all Voice of the Customer activities.• Orchestrated customer relationship management strategies, leading to 90% customer engagement.• Successfully maintained and renewed $3 million account despite major distance barrier and highly competitive environment.• Collaborated cross-functionally to save organization approximately $3 million annually by creating new product return policy and communicating changes to clients via contract enhancements and in-person consultations.• Led project team responsible for Salesforce.com re-deployment and re-engineering

Coached attorneys on business development, client relations and relationship management strategies.

Dallas, Tx, Us

Hired, trained, coached, and improved performance of Regional Account Managers. Effectively negotiated and executed all contracts for division. Created and implemented business development plan including cold calling, in-person visits, direct mail, referrals, and trade shows. Built company’s most profitable division with net operating margins above 20%. Engaged and negotiated with prospective customer for more than four months, resulting in staffing contract representing $12 million in potential revenue over three years.

Responsible for all sales and marketing functions to include; hiring and training new loan officers, originating loans, creating a client newsletter and direct mail postcards, and developing a referral rewards channel sales program.

J.D., Law

Bachelors Of Arts, Political Science

Diploma