Heather Dunn, Mba, Chfp, Ehrc, Crcr Email & Phone Number

Franklin, Tn, Us

My role as President is to help shape the organization's long-term vision and execute our growth strategy. As an industry thought leader and customer advocate, I evangelize our product suite and demonstrate the power of harnessing the latest technology to propel your business forward. We are poised for double-digit growth over the next year.KEY ACHIEVEMENTS➥ Positioned the organization as an innovator of healthcare technology solutions.➥ Implemented the latest IT infrastructure to accelerate growth and drive efficiency.

Greater Nashville Area, Tn

U.S. News Best Hospital Honor Roll. Becker’s Healthcare “100 Great Hospitals in America”. 1741-bed Adult Hospital, Children’s Hospital, Psychiatric Hospital, 3 Community Hospitals. More than 180 clinics, 5 Rural Health Clinics, 2000 provider Medical Group, 1200 Resident Physicians, Level 1 trauma center. $5.9B NPSR.KEY ACHIEVEMENTS➥ Orchestrated the restructuring and leadership of a multi-billion-dollar hospital and professional revenue integrity, reconciliation, and clinical coding operation, boosting revenue, reduced Professional DNFB Lag days, cut Hospital DNFB, enhanced revenue, and propelled the revenue cycle to achieve record-level net cash flow.➥ Installed leadership over digital transformation and analytics, performance excellence, and mid-revenue cycle. ➥ Led the search and onboarding of an automation platform across the VUMC enterprise.➥ Established a robust Revenue Cycle and Information Technology governance framework, allowing seamless Epic module implementations, expansive clinical growth, and top-quartile KPIs.➥ Implemented Leadership Training and Rounding programs across the Revenue Cycle.➥ Implemented a system-wide automation platform, reducing cost with robotic process automation (RPA).➥ Converted 15% of the workforce to bots within 5 years.➥ Grew the health system, adding 3 community hospitals, 15 provider clinics, and 5 rural health clinics.➥ Turned around financial leakage issues in Utilization Management.➥ Deployed an innovative online estimates portal that boosted online pre-payment by 38%.➥ Piloted a successful Transition of Care Clinic to support underserved communities.

Nashville, Tennessee

I was recruited to lead a complex Epic implementation, successfully stabilizing operations and rebuilding key revenue cycle components. With my team, I established clear performance standards, implemented new tools and processes, and monitored key metrics to drive operational excellence. KEY ACHIEVEMENTS➥ Set a company record for cash collections within 10 months of Epic go-live.➥ Collaborated cross-functionally to enhance patient check-in and elevate the entire experience.➥ Introduced daily prioritization sessions to drive accountability and meet 5 of 7 Epic milestones in 60 days.➥ Developed a dedicated outpatient coding team, improving accuracy and efficiency.

Houston, Texas, United States

MD Anderson Cancer Center has been ranked a “Best Hospital in Cancer Care” by U.S. News & World Report for 35 years and counting.I was promoted to lead the Epic implementation and build out a centralized revenue integrity and coding office that would encompass hospitals, professionals, and clinics. KEY ACHIEVEMENTS➥ Led a multi-billion-dollar revenue cycle transformation.➥ Achieved record-breaking cash glow within 120-days of the Epic go-live.➥ Reduced DNFB lag time by 88% for professional and 87% for hospital.➥ Headed up revenue cycle optimization projects for Epic and Cerner Millennium Lab.➥ Pioneered innovative inpatient computer-assisted coding using IBM Watson and NLP technology.➥ Managed an ICD-10 conversion with minimal operational disruptions.➥ Defined a combined coding workflow for hospital and professional services within Epic.➥ Increased case mix index through a comprehensive CDI program.➥ Established a clear career path for top performers to foster growth and development.

Houston, Texas, United States

I led a full patient revenue cycle transformation, championing continuous improvement, implementing new technologies, and building a high-performing team to drive efficiency and enhance revenue generation. KEY ACHIEVEMENTS➥ Steered a large-scale ICD-10 CM implementation project, impacting 2,200 clinicians.➥ Drove significant improvements in electronic charge capture, documentation, and coding.➥ Developed a Clinical Coding Apprenticeship program to cultivate a highly skilled workforce.

Rockville, Maryland, United States

Providing comprehensive oversight of financial controls, patient financial services, and billing operations, I led project teams to enhance the entire non-dues revenue cycle and ensure compliance with Sarbanes-Oxley regulations.KEY ACHIEVEMENTS➥ Directed the first successful clinical trial billing process using Epic Prelude and Resolute.➥ Rolled out a self-pay program that boosted payments 20% in the first 6 months.➥ Built the first provider enrollment team and an online Medicare enrollment process that was adopted companywide.

Charleston, South Carolina Metropolitan Area

I managed the IT team responsible for building, deploying, and supporting all systems within the financial services operation at the hospital.KEY ACHIEVEMENTS➥ Steered the implementation of the first-ever CPOE system.➥ Successfully transitioned the HL7 Interface Engine from Cloverleaf to Corepoint.➥ Improved and streamlined collaboration between home healthcare and the business office.

Concord, New Hampshire, United States

Playing a pivotal role in the optimization of revenue for the hospital, I led project teams to implement new technology and streamline processes across the entire operation. KEY ACHIEVEMENTS➥ Contributed to a substantial 30% increase in net revenue.➥ Led the transition of 17 independent physician offices to hospital provider-based billing.➥ Spearheaded the implementation of key healthcare systems: McKesson Horizon Patient and Business Folder (EMR), McKesson EC 2000 (claims management), Contract Management, Online Eligibility, STAR Receivable Workstation, and Automated Secondary Billing.

Bachelor Of Science - Bs, Information Technology

Bachelor'S Degree, Computer/Information Technology Administration And Management

Medical Coding

Master Of Business Administration - Mba, Health Informatics