Heather Skinner Email & Phone Number

Bethesda, Md, Us

* Program Oversight: Oversee programmatic aspects such as alignment of program milestones with organizational priorities and advising on cost and risk management considerations for Salesforce Platform implementations.* Stakeholder Management: Serve as a trusted IT advisor to USAID’s global stakeholders in over 80 countries, primarily supporting the Office of Acquisition and Assistance and Private Sector Engagement Hub. * Governance: Collaborate closely with enterprise architects, and primary stakeholders to establish the Center of Excellence program for Enterprise SaaS implementations at USAID using Salesforce. * Organizational Change Management: Lead organizational change management experts to increase cross-functional collaboration and maximize IT System adoption.

* IT Project Management: Lead Salesforce project delivery for the Veteran’s Health Administration including successfully deploying the Alerts & Recalls system for over 9,000 users across over 1,500 facilities and clinics. Now in sustainment, efforts include overseeing development teams and scrum ceremonies, managing stakeholder relationships, and keeping budgets and timelines on track. * CRM Product Consulting: Provided strategic guidance for an enterprise CRM product for USAID Private Sector Engagement Hub, and led strategic recommendations for a successful build, rollout, and support. Managed a team by evaluating and delivering key artifacts: user profile reports, process maps, cost/benefit analyses, change management strategies, and the CRM Solution Framework.* Business Process Improvement: Streamlined the inventory onboarding process for Recreation.gov which tripled the rate of onboarding, achieved 100% stakeholder satisfaction and enabled ~$1M annual revenue for Booz Allen Hamilton.* Google Analytics Subject Matter Expert: Supported various Agencies in the health market (Medicaid, FDA, SAMHSA, NIAID) by managing campaign tracking, data analyses (surveys, website metrics, marketing data, A/B testing), tag management implementations, analytical reports, and presentations.* Business Development: Supported business growth by contributing to the digital strategy playbook, speaking at events, and leading training sessions.

Washington D.C. Metro Area

Transformed a small retail business idea to a 100% online storefront achieving profitability within the first year and exponential growth thereafter.

Master Of Business Administration - Mba, Information Systems And Business Analytics

Bs, Information Systems Management

Graduated Summa Cum Laude, GPA 4.0