Heather S. Email & Phone Number

Michigan, United States

Michigan

Support job candidates during the hiring process by helping them with the I9 and Everify processes.Troubleshoot and resolve any issues that arise during the verification process. Provide assistance to ensure that job candidates can successfully complete the hiring process.Assist candidates in navigating the online I9 and E-Verify systemsAnswer any emails or text messages that candidates have in regards to the process

Troubleshooting & Support: Expertise in diagnosing and resolving software and hardware issues.IT Support: Proficient in handling various IT-related issues across Windows, Active Directory, ServiceNow, MS Office, Outlook, VPN, MFA, LMS, Citrix, Network hardware, and more.Customer Service: Trained in IT Service Management (ITSM) to deliver exceptional customer support.Remote & Hybrid Work: Experience in providing remote support and working in hybrid environments.ServiceNow: Skilled in using the ServiceNow ticketing system for issue tracking, resolution and KB.Documentation: Adept at creating comprehensive documentation for IT-related issues.Password Management: Experienced in performing password resets across various applications.Customer Communication: Excellent verbal and written communication skills.Team Collaboration: Ability to work well within a team environment to achieve common goals.

Maintained users for Active Directory, Exchange, AS400, and other applications, ensuring seamless access and security.Configured and installed client workstations including PCs and laptops, ensuring conformity with hardware and software standards.Provided comprehensive support for PCs, laptops, servers, and network printers, maintaining optimal functionality.Supported and maintained Microsoft Exchange server and Outlook clients, ensuring reliable email communications.Delivered help desk phone support, effectively resolving user issues and providing remote assistance as needed.Deployed, installed, tested, and supported Windows client and server software/systems, maintaining high performance and reliability.Ensured hardware, software, and operating systems conformed to company standards, enhancing system security and efficiency.Configured and maintained daily backup processes to protect critical data.Managed server and client antivirus protection, ensuring systems were secure from threats.Created detailed documentation for IT-related areas, streamlining troubleshooting and support processes.

Rochester Hills, Mi

Provided networking and desktop support in a Windows environment, including server, operating system, and Exchange support.Delivered hardware support for a variety of PCs, printers, and other office equipment, ensuring all systems were operational.Performed mainframe maintenance and account management to support business operations.Tracked and escalated issues using a Help Desk tracking system, ensuring timely and efficient resolution.

Associate Of Arts And Sciences (A.A.S.)

Associate Of Science - As