Heather Tysma Email & Phone Number

Rock Island County, Illinois, United States

Bettendorf, Iowa, United States

• Coordinate training classes with new and current team members• Maintain retail procedures and best practices • Facilitate classes• Assist in maintaining the LMS to include managing employee updates, scheduling training classes and administering yearly compliance training. • Evaluate training needs• Determine the proper method of delivery (in person, virtual, self-study, etc)

Bettendorf, Iowa, United States

• Provide quality customer support for Treasury Management products • Primary daily contact between commercial banking customer and Triumph Community Bank• Preform daily and monthly audits of department activates• Processes and deposits checks and invoices received through lockbox system.• Liaison with sales staff, technical specialist and bank team members to ensure high levels of service

Bettendorf, Iowa, United States

• Edit all new deposit accounts on a daily basis to ensure accounts are correctly entered on the core system and to ensure accounts are opened in accordance with internal procedures and applicable regulations.• Process and record returned mail on a daily basis and send communication to team members.• Verify information on updated account documentation• Balance Savings Bond Interest addendums.• Perform and process file maintenance requests from team members