Heather Tysma Email & Phone Number

Rock Island County, Illinois, United States

Bettendorf, Iowa, United States

• Coordinate training classes with new and current team members
• Maintain retail procedures and best practices
• Facilitate classes
• Assist in maintaining the LMS to include managing employee updates, scheduling training classes and administering yearly compliance training.
• Evaluate training needs
• Determine the proper method of delivery (in person, virtual, self-study, etc)

Bettendorf, Iowa, United States

• Provide quality customer support for Treasury Management products
• Primary daily contact between commercial banking customer and Triumph Community Bank
• Preform daily and monthly audits of department activates
• Processes and deposits checks and invoices received through lockbox system.
• Liaison with sales staff, technical specialist and bank team members to ensure high levels of service

Bettendorf, Iowa, United States

• Edit all new deposit accounts on a daily basis to ensure accounts are correctly entered on the core system and to ensure accounts are opened in accordance with internal procedures and applicable regulations.
• Process and record returned mail on a daily basis and send communication to team members.
• Verify information on updated account documentation
• Balance Savings Bond Interest addendums.
• Perform and process file maintenance requests from team members