Heather Waterman Email and Phone Number

Working within the digital transformation team focused on helping clients transition to the modern workplace using Microsoft 365 tools.• Meet with clients to help define the business requirements and project goals.• Collaborate with the stakeholders to shape and build their corporate intranet using SharePoint communication sites.• Develop timesaving workflows using Microsoft Forms and Power Automate• Create custom list views using JSON• Collaborate with stakeholders to define governance and advise on best practices for Microsoft Teams, SharePoint, and various M365 tools. • Provide Teams and SharePoint training• Address and remediate Team sprawl• Perform Teams, SharePoint, and multi-geo migrations using Sharegate, SharePoint migration tool or Bit-Titan• Work with various clients as needed to solve existing Power Automate flows issues and issues with other Microsoft 365 tools.Within the company, I am the Microsoft 365 champion for SharePoint and Teams or any M365 tool that helps make our jobs easier. I frequently publish posts to inform the company about upcoming changes or new features added to Microsoft 365. When applicable, I also share these posts with our clients to ensure their users are kept up to date.

Account Manager, Pre-Sales Engineer, Project Manager. and DeveloperPre-Sales Engineer• Met with clients and gathered requirements, provided estimates for project development and timeline. • Created proposals and statements of work.• Played a pivotal role in sales demonstrating SharePoint and other M365 tools and technologies to clients, resulting in new sales contracts.• Created demo sites for presentations and POC’s to demonstrate specific capabilities for potential clients.• Maintained relationships with clients and partners.• Refined GTM materials for Marketing.Project Manager• Managed several development projects at a time within all phases of the project.• Managed the project from concept and requirements through launch and support. • Led the onshore design and development team to successful closure of all projects. • Managed offshore developers.• Collaborated closely with clients to ensure their project stayed within budget and came in on time. • Developed project plans, timelines, and project reports.• Ensured project deliverables and milestones remained on track and in line with project goals and client expectations.• Led sprint planning for the delivery team using Jira.• Supported the delivery team during the project lifecycle and resolved blockers.• Managed resource allocation for the delivery team across all projects.• Prepared client invoices from delivery team billables for end of month.Developer• Worked with customers to develop customized intranets using SharePoint 2017. • Customized master pages and page layouts to match client style guide.• Created deployable solutions using PnP • Created intranets using SharePoint modern communication sites.• Created functional requirements • Provided basic SharePoint training to clients and training for custom project features. • Built various client Flows to solve business needs. • Performed migrations from SharePoint Server to SharePoint Online for Banks and other companies.

Worked in many different capacities including front-end development, troubleshooting SharePoint issues, web part development, site maintenance, business development, project management, writing user guides, training, and some technical documentation.I worked with a team that developed many high-profile public-facing website projects: Recovery.gov, USASpending.gov, Treasury.gov, CDFIFund.gov, MakingHomeAffordable.gov, VA4Vets, NCUA.gov, MyCreditUnion.gov, and many more. Intranet projects (SharePoint and O365): Common Securitization Solutions (CSS), Pepperidge Farm, Dole, Premier, RobinHood.org, and Skanska, just to name a few.Microsoft contracted me to design, develop and deploy master page templates and themes on SharePoint 2010 for both internal and external audiences. I was also contracted to improve other design and development templates other companies created, correcting issues where other developers fell short.SharePoint Architect / SharePoint Branding Design Lead • Worked directly with clients in all aspects, including discovery, design, functional requirements, implementation, deployment, ensuring that their project came in on time and on budget. • Worked alongside developers ensuring all functional and design requirements were met.• Project management for development and design projects.• Client Management• Developed custom master pages, page layouts, content types, etc.• Created HTML and CSS files for web development projects (SASS, Less and Bootstrap)• Modified existing and third-party scripts for development tasks.• Managed internal projects as needed.• Maintained the O365 portal.• Created user guides per project as well as producing technical documentation.• Held Public Trust security clearance• Worked with sales to assist with Business Development and Proposal Writing.

Designed, developed, and implemented websites and designs for clients, including Shell, Recovery.gov, and Merck. Created hundreds of template designs to work with and on different CMS platforms.• Worked directly with clients in all aspects, including discovery, UI/UX, design, development, implementation, and deployment, ensuring that their project came in on time and budget. • Worked closely with developers ensuring all functional and design requirements were met.• Created HTML and CSS from PDS’s• Delivered group online training and one-on-one training• Produced How-to training videos for clients• Creator of SharePoint Skins• Designed and developed content management sites with ASP and ASP.net• Designed and branded sites for SharePoint 2007• Designed sites for TypePad• Designed and built sites for ProStores eCommerce solution (eBay)• Designed and developed sites using other eCommerce solutions

Independent Website Designer