Heather Zulawski Email and Phone Number
Heather Zulawski work email
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Heather Zulawski personal email
I am an experienced, results-driven sales, business development, and learning development executive who is able to develop new strategies, plans, and tactics to create growth opportunities in a fast-paced, matrixed environment. I'm skilled at implementing tools and processes to create efficiencies and foster stronger progress. I'm at ease using data and analytics to gather valuable insights and accelerate business and culture changes. I act as a trusted advisor to senior leadership for long-term strategy and vision. I coach and mentor employees to ensure forecasted goals are met, while also encouraging personal career development.
Comcast
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- comcast.com
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Executive Director, Learning & DevelopmentComcast Jan 2021 - PresentPhiladelphia, Pa, UsDirects team of internal consultants and develops strategic initiatives for learning and development. Leads and drives overall learning insights and career development strategy for the company. Plans data-driven insight strategy to ensure L&D is meeting or exceeding business expectations and delivering appropriate outcomes.
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Executive Director, Business Sales Systems & ProcessComcast Business 2017 - PresentPhiladelphia, Pa, UsLed efforts to improve sales experience through systems and process enhancements and changes in order to reduce employee churn and increase performance. Leads a team that collaborates with headquarters, division, and regional stakeholders to identify sales team challenges and designs, builds, and implements solutions with frontline teams. Strategy resulted in a 23 pt. improvement in rep satisfaction and motivation. -
Executive Director, Retention Channel ManagementComcast Business 2013 - 2017Philadelphia, Pa, UsResponsible for reducing loss of small/mid-size business customers by identifying leading churn indicators and developing risk mitigation tactics. Managed 4-person team with 6 direct reports. Built out national retention organization, with teams growing from < 50 employees to 250+ during tenure, building a strong retention foundation. Exceeded budget targets and reduced customer loss by 6% during tenure.
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InstructorThe Wharton School May 2022 - May 2024Philadelphia, Pa, Us -
Senior Director, Retention Channel ManagementComcast 2010 - 2012Philadelphia, Pa, UsLed efforts to reduce residential customer loss through marketing strategy for offer, movers, and call center. Resulted in 5% reduction in customer loss during time in position.
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Director, Sales & RetentionComcast 2007 - 2010Philadelphia, Pa, UsDirected sales and retention efforts for the Central division of Comcast. Also responsible for managing outsourcer relationship strategy for Care channel. Increased Sales performance by 10 pts while reducing operating expenses by 15% through outsourcer consolidation.
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Senior Account ManagerCharlton 2002 - 2007Responsible for supporting client relationships, ensuring sales goals were met, and expanding relationships with clients to increase revenue and volume awarded to Charlton. Managed a team of 6 direct reports. Promoted twice within role from Junior Account Manager to Account Manager to Senior Account Manager.
Heather Zulawski Skills
Heather Zulawski Education Details
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Saint Joseph'S UniversityOrganizational Leadership -
University Of Wisconsin-Green BayMulti/Interdisciplinary Studies
Frequently Asked Questions about Heather Zulawski
What company does Heather Zulawski work for?
Heather Zulawski works for Comcast
What is Heather Zulawski's role at the current company?
Heather Zulawski's current role is Executive Director, Learning & Development at Comcast.
What is Heather Zulawski's email address?
Heather Zulawski's email address is he****@****ast.com
What schools did Heather Zulawski attend?
Heather Zulawski attended Saint Joseph's University, University Of Wisconsin-Green Bay.
What skills is Heather Zulawski known for?
Heather Zulawski has skills like Call Center, Account Management, Customer Service, Sales, Budgets, Marketing, Training, Cross Functional Team Leadership, Telecommunications, Team Leadership, Switches, Call Centers.
Who are Heather Zulawski's colleagues?
Heather Zulawski's colleagues are Mark Fischer, Azsha Hankerson, Jeremy Skarphol, David Cava, Anthony Clayborne, Brad Collier, Larry Herron.
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