Heath Parks Email & Phone Number

Cincinnati, Ohio Area

As the Director of Information Systems and Salesforce Administrator, my primary duties are to manage all back-end responsibilities, including Salesforce, Office 365 and various other integrations.Experience• Strong knowledge of Program and Case Management, custom and standard models.• Report and Dashboard creation, highlighting key metrics and exceptions for partners in the organization, from front end to Board Members.• Custom Object, field and formula creation to adapt Salesforce in a rapidly changing environment, including a new Social Enterprise addition.• Create custom flows to handle complex Intake and Program Management requirements• Provide support for over 50 users, including tracking incidents and custom requests.• Liaison to managed service IT provider, duties include managing day to day O365 operations and enhancing security requirements.• Primary trainer for all technology solutions, including Salesforce, Teams, SharePoint and softphone system. This includes written and video documentation.• Promoted from System Analyst to Director of Information Systems.Accomplishments• Keynote presenter for Salesforce Case Management at Dreamforce 2019• Successfully migrated Cincinnati Works to Teams during the Covid lockdown of 2020 within 3 days• Facilitated upgrading Cincinnati Works legacy phone system to a full VOIP solution using WebEx• Upgraded Cincinnati Works to the NPSP and the move to Lighting in Salesforce• Implemented and integrated 3rd party form solution, to collect applications, electronic signatures and more. (FormTitan)

5050 Kingsley Drive Madisonville, Oh 45263

• Promoted 5 times in my tenure at 5/3rd.• Managed 4 Quality Groups in Operations, Lockbox, Implementations, Commercial Loans and Shared Services.• Reduced exceptions errors by 6% for 3 straight years.• Direct Manager for over 50 people which included on site and offshore partners.• Weekly, Monthly and Yearly KPI reporting for multiple LOB’s.• Promoted 4 Team Leads into Management roles.• Created and maintained multiple Access Databases.

Commications, Combat Communications, Honor Graduate

Primary function was that of a 36M, which is a telephone switchboard operator.

Applied Science Major

Communications classes related to PC, Networking and Digital