Office Manager’s Responsibilities:•Comprehensive support to C-suite level and senior management, working across multiple time zones.• Handle ad-hoc tasks and assist with project management.•Handle confidential information with the utmost discretion and professionalism.•Internal and external meeting coordination ensuring all details are managed seamlessly.•Collaborate with department heads to ensure the CEO’s priorities are aligned with the organization's overall goals and objectives.•Oversee operations within the office and ensure office efficiency.•Maintain cultivate relationships with external vendors fostering effective collaboration, plus manage contracts and price negotiations with top-tier service providers.•Office procurement.•Set and implement SOPs, measure outcomes against these standards, and improve the flow when needed.•Ensure a well-maintained facility and implement preventive measures that meet environmental, health, and security standards of the governmental entities (e.g. Dubai Municipality, Civil Defense, SIRA).•Facility management.•Office inventory and asset management.Human Resources and Administrative Responsibilities:•Oversee administrative and clerical tasks to ensure the office operates efficiently.•Develop and execute HR strategies and policies aligned with the organizational goals.•Talent acquisition, overseeing the recruitment of top-tier talents.•Handle the employee’s life-cycle stages.•Lead efforts to maintain positive employee relations and a healthy work environment.•Supervise, mentor, train, and coach office staff and delegate assignments to ensure maximum productivity.•Establishing and overseeing the performance management processes and KPIs.•Maintain an orderly filing system and databases plus organize personnel records with a systematic system.•Coordinate with PRO continuously on government-related matters.•Official representative of the organization in MOHRE and managing the legal issues of the labor cases.

•MAXIMIZE THE CRM EFFICIENCY AND IMPROVE CUSTOMER CARE •WORKED CLOSELY WITH THE TOP MANAGEMENT AND DEPARTMENT HEADS (OPERATIONS, SALES, CUSTOMER SERVICE, HUMAN RESOURCES, ADMINISTRATION, AND SPARE PARTS) AS AN ISO LEAD AUDITOR TO ESTABLISH ITS PROCESSES AND PROCEDURES, ASSESS THE RISKS' PROBABILITY AND SEVERITY AND SET MITIGATION PLANS. IN ADDITION ENSURE THE DEPARTMENTS' COMPLIANCE WITH QUALITY MANAGEMENT SYSTEM STANDARDS

VIRTUAL AND ON-SITE TECHNICAL SUPPORT, PLUS IMPLEMENTATION OF IT PROJECTS

PROVIDE ASSISTANCE TO ETISALAT CUSTOMERS WITH ACCURACY AND EFFICIENCY IN ETISALAT BRANCHES AND OUTLETS

CONFIGURE ETISALAT-MANDATED SOFTWARE. TROUBLESHOOT TECHNICAL ISSUES FOR INDIVIDUALS AND CORPORATES