Heba Hammad Email & Phone Number

Cairo, Egypt

Reporting on monthly revenues and YTD revenues, by line of business by disciplineVariance reporting; actuals to forecast, monthly and YTD to include best/worst case.Performance vs Budget reporting, gap analysisProduction of monthly business review reporting pack and attendance at business reviewsTracking of all non-recognized revenues with particular focus.

Cairo, Egypt

Direct and manage project development from beginning to end:-Communicating with project Team to obtain or provide data. Communicating with vendors, subcontractors, shipping agencies and other stakeholders to arrange project related deals.Coordinating with project owners, Project Manager and project team to manage the scope, schedule and budget of the.

Egypt

Project Management PlanningCost ManagementTime ManagementSoftware Quality ManagementContract AdministrationSafety Management

• Design, develop and deliver a proactive program of Supervisory Skills training for all appropriate staff as required.
• Design, develop and deliver proactive training on HR issues for line managers.
• Develop an annual training plan for all relevant staff.
• To liaise and develop relationships with education and learning establishments.
• To utilize staff performance reviews for the identification of training needs for relevant staff.
• Negotiate fees and contracts with external training consultants, in conjunction with the HR Manager.

• Quality Duties:
• Conduct ongoing analysis of quality of service results and process flows and provides process recommendations this includes maintaining ongoing reporting and analysis using different techniques:--Correlation 1st level.
• Focal point on process management, interacting with multiple locations to ensure consistency and building leading edge delivery processes.
• Leading and facilitating improvement projects using structured improvement processes.
• Responsible for gaining agreement and support of other teams within Sykes to ensure integration with the business and successful implementation. Training Duties:
• Responsible for TSR and management training

• Responsible for CSR/TSR training for all MS products and product licensing supporting ex:Windows server 2008,Microsoft Exchange server 2007,Microsoft ISA Server 2006,Microsoft Forefront…
• Responsible for developing actions to achieve higher quality of service and organizational efficiency
• Conduct ongoing analysis of quality of service results and process flows and provides process recommendations
• Focal point on process management, interacting with multiple locations to ensure consistency and building leading edge delivery processes
• Responsible for advising business managers in developing tactical and business planning processes
• Responsible for CSR and management training for entire contract

Receives customers calls and provide technical point of contact for customers’ incidents owns the resolution responsibility of the reported customer incidents either solely or with the help / intervention of other teams Diagnose fault related incidents by effectively utilizing software diagnostics and other network/product utility programs Document all.

V.Good, Communication & Copmuter

High School