Heba Kamel Email & Phone Number

Egypt

a. Managing both sales & account management teams.b. Responsible for identifying new opportunities in different markets.c. Creating & implementing sales plans to grow company portfolio and increase revenue closed deals with 40+K$ in 2022 & 2023.d. Managing, handling, and building long term relationships with 200+ clients.e. Resolving complaints and preventing additional issues by improving processes.f. Collaborating with internal departments to facilitate client need fulfillment.g. Monitoring the team’s performance.h. Reporting to senior management.

Dubai, United Arab Emirates

a. Managing 30+ online campaigns from different industries targeting both B2C & B2B.b. Building long-term relationships and handling 15+ clients.c. Developing, implementing, and improving paid campaign strategies.d. Pitching new clients to maximize company profit (closed deals with 40K+ AED in 2020).e. Communicating with different departments to achieve client goals.

a. Audit and analyse social media presencesb. Manage and execute social media campaigns end to endc. Use tools to gather visitor data and determine efficacy and areas for social media campaign improvementd. Monitor and develop reports on competitor activity within social media spacese. Make a social media strategy through competitive research, platform determination, benchmarking, and messaging and audience identification for any client

Dubai, United Arab Emirates

a. Planning digital marketing campaigns.b. Maintaining our social media presence across all digital channels.c. Measuring and reporting the performance.d. Identify trends and insights, and optimize spend and performance based on the insights.

Egypt

a. Developing a new training program for the QA team to enhance their skills.b. Designing a new QA report to show increase/decrease in teams' performance.c. Improve the QA performance by 50% and improve the team’s satisfaction.d. Implementing and adjusting QA guidelines.

Cairo Governorate, Egypt

a. Helping to hire new staff.b. Launching a new brand identity on Facebook from scratch and exceeded the targeted KPIs with 30%. c. Implementing a new legal process for all types of contracts.d. Respond to Social Media team needs, problems and satisfaction.e. Monitoring the team’s performance.f. Reporting to senior management.j. Monitoring company operations cycle and handling the escalated issues.

a. Ranked 2nd best supervisor in the global Teleperformance challenge.b. Handling all gulf countries, North Africa and South Africa social media pages for major clients such as Microsoft and Huawei.c. Implementing new social media tools (Lithium & Sprinklr)d. Handling complaints with 80% satisfaction rate.e. Growing a social media team from 15 to 44 team member.f. Improving the team performance by 90% comparing to their previous performance.g. Increase follower’s growth, engagement and customer satisfaction by 60%.h. Managing the daily editorial content across all channels.i. Respond to Social Media team needs, problems and satisfaction.j. Analyze the content performance to sustain the pages success.k. Communicate with the active users and highlight their contribution in the community.

a. Acting as social media supervisor for 6 months starting from Sep. 2013.b. Always been from the top ranked achievers through the years. c. Mainly handling Gulf customers, East Africa and South Africa.d. Front line technical support advisor on social media at Nokia project at Teleperformance Egypt. e. Maintain customer satisfaction through providing them with ultimate solution for their problems and meeting the set KPIs.f. Contribute to the team performance by sharing and implementing best practice ideas.

Contacting customers and trying to enlighten them with the new offers and plans that are running currently and try to convince them and have their agreements to be enrolled in such offers.