Customer Relationship Management Specialist
Current
Mar 2024 - Present
AeroLeads people directory · profile
Heba Mostafa Email & Phone Number
client relationships manager // customer complaints management officer// CRM// Back office
at
DAMAC Properties
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
client relationships manager // customer complaints management officer// CRM// Back office
Location
Dubai, United Arab Emirates
Company size
Who is Heba Mostafa? Overview
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Quick answer
Heba Mostafa is listed as client relationships manager // customer complaints management officer// CRM// Back office at DAMAC Properties, a with 3081 employees, based in Dubai, United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Heba Mostafa.
Heba Mostafa previously worked as Customer Relationship Management Specialist at Damac Properties and CRM at Byju'S. Heba Mostafa holds Foreign Languages And Literatures, General ( Al Alsun) Faculty, Good from Ain Shams University.
Company email context
Email format at DAMAC Properties
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DAMAC Properties
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Profile bio
About Heba Mostafa
Heba Mostafa is a client relationships manager // customer complaints management officer// CRM// Back office at DAMAC Properties. She is proficient in German.
Current workplace
Heba Mostafa's current company
Company context helps verify the profile and gives searchers a useful next step.
Damac Properties
7 roles
Heba Mostafa work experience
A career timeline built from the work history available for this profile.
Crm
senior customer happiness and back office operations at One of most famous international Online Educational application
Apr 2023 - Feb 2024
Social Media Specialist
Responding Customers live conversations over company all social media channels checking and register customers orders information using Shopify system -Answering Customers Emails in the agreed service level and achieve the daily targets -Participate in company marketing campaigns by arranging outbound calls to vip customers and send promotions emails and messages -Handling customer online orders issues by communicating internal Teams like Warehouse, fulfillment team and External Departments locally and globally Like DHL,Naqel,Aramex Etc -Responsible of verify customers ordere online and contact retail management if any issues-Fixing website and application login and placing orders issue -Escalate any negative feedback or comment to take necessary action and Compensate customers if needed to ensure customer satisfaction and good rating-Resolving customer’s Complaint on time and finding solutions to satisfy customers and keep their loyalty -Achieving Agreed KPis monthly and keep the SLA on track
Sep 2022 - Apr 2023
Complaint Managment Advisor Tier2
-Complaints Management advisor (service Recovery) - Resolve services issue (technical and billing) by communication with IT or any relevant Team ,fixing online orders issue as well by contacting relevant teams (Aramex-Fleet) - Monitoring Customer Service Tier 1staff Performance and send Reports -Handle Escalations calls ,Emails from customer service Tier1 for prestige VVIP customers with high level of communication skills -Achieve Required Target daily in complaints resolution in Required Deadline -Retain and compensate customers with the available New offers to ensure their satisfaction with high standards of customer satisfaction and negotiations Skills -Achieve Sales Target as well as part of Revenue Task for Targeted customer -communicate with TRA to ensure customer complaints resolution
May 2017 - Sep 2022
Backoffice Employee
Back office team responsible of Customer issues resolutions using calls ,Emails ,social media and Text messages to ensure service quality with customer satisfaction -Handling complaints for VVIP prestige customers and UAE Royal Family segment with high level of customer centricity and soft skills
Jul 2016 - May 2017
Customer Service Specialist
Customer service for United Arab Emirates telecommunication project
Apr 2014 - May 2016
Back Office Coordinator
Experienced work in Luxury hotels in tourism field Handled all reception tasks (Face to face- Emails- Telephone etiquette)was responsible of translation from English ,German to arabic as well to ensure serving our clients in high quality level and build customer relationship with organization with perfect communication skills
Jul 2010 - Jul 2011
Team & coworkers
Colleagues at DAMAC Properties
Other employees you can reach at damacproperties.com. View company contacts for 3081 employees →
MM
Master Mas
Colleague at Damac PropertiesDubai, United Arab Emirates
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SA
Shadab Alam Khan
Colleague at Damac PropertiesDubai, United Arab Emirates
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ZW
Zainab Wakili
Colleague at Damac PropertiesUnited Arab Emirates
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AM
Amira M.
Colleague at Damac PropertiesDubai, United Arab Emirates
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SM
Samer Mousa
Colleague at Damac PropertiesUnited Arab Emirates
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MM
Mohamed Mdimegh
Colleague at Damac PropertiesUnited Arab Emirates
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DT
Damac Tv Persian
Colleague at Damac PropertiesDubai, United Arab Emirates
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RS
Roni Saha
Colleague at Damac PropertiesKuwait
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ER
Ethan Rodrigues
Colleague at Damac PropertiesDubai, United Arab Emirates
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AP
Annabelle Pineda
Colleague at Damac PropertiesUnited Arab Emirates
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Master Mas
Colleague at Damac PropertiesDubai, United Arab Emirates
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SA
Shadab Alam Khan
Colleague at Damac PropertiesDubai, United Arab Emirates
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ZW
Zainab Wakili
Colleague at Damac PropertiesUnited Arab Emirates
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AM
Amira M.
Colleague at Damac PropertiesDubai, United Arab Emirates
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SM
Samer Mousa
Colleague at Damac PropertiesUnited Arab Emirates
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MM
Mohamed Mdimegh
Colleague at Damac PropertiesUnited Arab Emirates
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DT
Damac Tv Persian
Colleague at Damac PropertiesDubai, United Arab Emirates
View →
RS
Roni Saha
Colleague at Damac PropertiesKuwait
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ER
Ethan Rodrigues
Colleague at Damac PropertiesDubai, United Arab Emirates
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AP
Annabelle Pineda
Colleague at Damac PropertiesUnited Arab Emirates
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2 education records
Heba Mostafa education
Foreign Languages And Literatures, General ( Al Alsun) Faculty, Good
Licentiate Degree, German And English Translation Studies
Alsun Faculty
FAQ
Frequently asked questions about Heba Mostafa
Quick answers generated from the profile data available on this page.
What company does Heba Mostafa work for?
Heba Mostafa works for DAMAC Properties.
What is Heba Mostafa's role at DAMAC Properties?
Heba Mostafa is listed as client relationships manager // customer complaints management officer// CRM// Back office at DAMAC Properties.
Where is Heba Mostafa based?
Heba Mostafa is based in Dubai, United Arab Emirates while working with DAMAC Properties.
What companies has Heba Mostafa worked for?
Heba Mostafa has worked for Damac Properties, Byju'S, The Giving Movement, Etisalat Uae, and Etisalat.
Who are Heba Mostafa's colleagues at DAMAC Properties?
Heba Mostafa's colleagues at DAMAC Properties include Master Mas, Shadab Alam Khan, Zainab Wakili, Amira M., and Samer Mousa.
How can I contact Heba Mostafa?
You can use AeroLeads to view verified contact signals for Heba Mostafa at DAMAC Properties, including work email, phone, and LinkedIn data when available.
What schools did Heba Mostafa attend?
Heba Mostafa holds Foreign Languages And Literatures, General ( Al Alsun) Faculty, Good from Ain Shams University.
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