• Provide full co-ordinating, administrative and communication support to the Head while maintaining high level of integrity and confidentiality.• Plan and priorities work in the office independently, ensuring day to day properties area managed efficiently and establish and maintain workflows to deal with regular office duties smoothly for efficient planning and office management.• Communicate manager instructions or desires to relevant individuals and/or departments to ensure smooth coordination.• Maintain confidential records and proper electronic and paper filing system to ensure proper office administration and record keeping.• Maintain an appointment, calendar, internal and external mails and correspondence for the head to support optimum utilization of time and attention to priority.• organize and arrange meeting called by the department head to ensure attendance and smooth conduct of meetings.• Follow the day to day operations related to own jobs in the department to ensure continuity of work.• Comply with all relevant CBE regulations, banking laws, AML, regulations and internal CIB polices and code of conduct in order to maintain CIB's sound legal position and mitigate any potential risks.

Executive Secretary at rmc raafat miller consulting for Engineering and Architecture Mall Of Egypt site office : Resiponsible for all aspects of Site Team administration mamagement reporting to Team Directors: Take minutes from meetings Chairman , format and issue. Collate and issue weekly and monthly reports. Prepare and update meeting schedule. Act as a point of contact for absentees and report to team leaders. Arrange and control administrative requirements. Prepare staff time sheets and issue to HO. Arrange for staff transportation from/to site. Coordinate staff problems and discuss with HO. Adminstration Filling System: Review, complete, organize and update employees' files.  Create timetable for follow-up and implementation of business.  Handling outgoing and incoming emails. Set up and update Database.

 Perform searches to make sure that original manuscript has neither been published elsewhere, nor is under review elsewhere. Check submitted manuscripts to ensure that they have not been plagiarized from other manuscripts, whether published or unpublished. Check the manuscript references to detect any potential citation manipulation. Check authors’ history to make sure that there are no sanctions preventing them from submitting their manuscripts to the journal. Take the proper action with the checked manuscripts whether by approving, rejecting or transferring the manuscript.

 Implement departmental procedures and systems Provide high quality and consistent information on all AMISEADT products and services to phone customers and walk-in customers within a specific average time Research required Information using available resources Cross sell AMIDEAST products and services Professionally handle and resolve customer complaints Follow up with clients with unsolved issues to make sure their required services are delivered within the afreed upon time Route calls to appropriate staff Collect client information for accurate completion of call logs and reports  Obtain possible corporate leads and communicate with them through appropriate channels Recognize, document and alert the customer service director of trends in client calls Use Call Center software as requested Be a supportive team member within the customer service department and with other departments and  Handle registration for different Test- prep, English and professional courses and/or workshops. Issue invoices for all customers willing to purchase any of AMIDEAST‘s products and services. Process payment on Student Registration Application.  Receive payments for all services for which AMIDEAST collects fees. Issue receipts, refund cash as required for all AMIDEAST products and services Provide training for new staff. Perform other tasks as assigned by the Customer Service Director and the Country Director.

 Worked as A TCA “Test Center Administrator  Take required security precautions when candidate arrives for testing. Respond to temporary crises and difficult situations; e.g., technical malfunction. Act as representative of AMIDEAST/Prometric and proxy for the testing client. Ensure that various data communications are successfully completed. File irregularity reports for unusual situations and handle follow-up with clients. Assists in testing unit duties ( paper & pencil test registrations, score distribution) Registers candidates for paper and pencil examinations and computer based examinations by accurately collecting, entering and verifying candidate information and payment information. Proctor TOEIC and ITP exams to internal and external clients. Submit a full report following any event or testing administration regarding policy violations, conflicts, and any minute issue that occur during the test administration. Process local registrations for iBT, GRE, and GMAT and ensures that examinees test dates are confirmed. Accurate data entry of SAT registrations on to transmittal memos. Revise SAT registrations with testing team under leadership of Testing Coordinator Assist in the preparation and distribution of SAT admission tickets and scores. Work with selected Test Center Observers to disseminate SAT examinations to testing centers.  Work with testing team to verify SAT testing materials upon their arrival from testing centers to ensure all materials have been received and accounted for. Maintain test security and integrity. Coordinate none ETS paper based and on line exam activities, staffing and work closely with client to meet and exceed customer service levels, and maintain test security and integrity.  Records statistics necessary for business process improvement  Research customer issues and concerns and respond where needed Assist and participate in fairs to promote testing products

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