Hector Alfaro Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

Research partner and customer pain points with product onboarding through a variety of methods, like interviews, examining behavior, and surveys.Implement iterative solutions to help customers and partners achieve and demonstrate competency on GitHubCollaborate across Marketing, Product, Sales, Channels, and Support teams to launch programs. Collaborate with engineers to create products that solve onboarding and training problems. Define vision, strategy, project plans, and processes for addressing customer and partner needs and for translating research into action.Communicate the state of potential solutions through recorded and live demos, team posts, and blog posts.

San Francisco, Ca, Us

Create training classes and programs that stay ahead of industry trends and are in-step with product releases.Work with technical experts, customers, sellers, and delivery teams to create new offerings. Manage the Professional Services catalog of offerings.Establish metrics for the team and its portfolio.Prepare and deliver enablement for Services sellers and the delivery teams.Develop outlines, manuals, Learning Lab courses, presentation decks, and supporting assets.Empower the team by communicating its successes, individualized mentoring, and creating opportunities to continuously learn and own the outcomes.Deliver technical training to customers, partners, and the general community on GitHub.com.

Orlando, Florida, Us

Taught 54 sections of 5 different courses in the online, hybrid, and face-to-face modalities reaching 1,200+ students.Engage students in the learning process through the use of web-based interactive lessons, opportunities for learning collaboratively virtually and face-to-face, pioneering initiatives such as learning communities and supplemental learning, integrating technology into the curriculum when appropriate, and exposing learners to real-world scenarios.Maintain favorable student assessment of instruction (mean 90% favorable).Communicate with students via email, telephone, synchronous web conferences, asynchronous forums, frequent announcements, and timely feedback on graded assignments.Collaborate with college staff to address the needs of each student and provide a seamless support experience.

Orlando, Florida, Us

Gather requirements, design, develop, test, and deploy 50+ enrichment and compliance training courses for Information Technology, Human Resources, Finance, Student and Academic Affairs, and 12 academic departments to reach 4,000+ learners. Advocate on behalf of academic and administrative departments to tailor the LMS using internal and third party software. Considered a partner by the college community.Responsible for communicating system changes to the Learning Management System (LMS) and providing escalated technical support to 69,000+ students and 3,700+ faculty and staff across 6 physical campuses via classroom-style and hands-on workshops, and virtually via phone, email, and screen sharing sessions. System Administrator for the LMS; work collaboratively with database administrators, developers, system administrators, and stakeholders to ensure proper integration with ERP/SIS. Stay abreast of updates to third party software to determine the impact on the college’s systems.Plan and execute informal testing plans for proposed changes to the LMS to ensure that quarterly updates function properly with third-party products and internal scripts.

Orlando, Florida, Us

Served as liaison between the faculty and learning support department to provide tutoring and laboratory services to students.Planned and presented 25+ “skillshops” in support of student needs (e.g. Punching Numbers: Using Your TI-83/84 Graphing Calculator, Resource Bonanza: Getting the Most Out of Your Online Resources).Established rapport with 100+ individuals including faculty, deans, and staff.Managed staff of 25 employees comprised of many races, cultures, religions, educational backgrounds, ages, sexual orientations, and life experiences.Managed multiple projects and budgets, totaling $170k annually.

Us

Analyze current businesses practices to capitalize on new and existing training opportunities. Design rich, interactive, and engaging curricula. Develop training in fully online, hybrid, and face to face modalities. Implement training by leveraging technology (LMS, web-based training) and people (facilitators). Evaluate current training for quality and maintenance.

Boston, Ma, Us

Specified requirements for a reporting solution to improve business intelligence and performance.Directed team of 4 programmers in design and testing phases of software development.

Gainesville, Florida, Us

Led group of technical consultants in assisting 114,000 faculty, staff, and students a year with hardware and software issues (PCs, Macs, WebCT).Developed and presented training and development opportunities to new hires and supervisors in online, hybrid, and face-to-face formats.

Master Of Science, Computer Engineering

Bachelor Of Science, Digital Arts And Sciences