Hector Boucet Email & Phone Number

Mayaguez, Puerto Rico

Presently have been totally dedicated offering Voip telephone services and solutions to all types of businesses around the island of Puerto Rico and the US helping them find better solutions which can be translated into a cost-effective and more productive operation by saving anywhere from 30%-70% on their monthly telephone bill with more technology benefits and a top-notch customer service.Previously possess over two years as warehouse supervisor and over 2 more as manager in gas station & convenience store chain; one-year experience in customer service management in the satellite industry, ten years in Production/Safety Management and eleven years in Quality Assurance Management. My field of highly experience is in both; heavy press machinery ensuring employees comply with all safety rules and continuous manufacturing in a high volume food can facility. Main success has been in a structured OSHA Required Health and Safety Training that led to zero accidents and minimizing “Lost Workday Rates” and “Total Incident Rates” during five consecutive years.

Zona Industrial, Mayaguez, Pr

• Provided leadership, direction and coordinated daily activities to the quality organization.• Ensured all in-process and final inspections of the Tactical Assault Panel, Medium Ruck Sack and Radio Pockets were properly performed in sewing lines as directed in the specification, drawing and inspection instructions.• Oversaw the activities which were related with quality requirements of shipping and receiving operations.• Checked and followed up on cutting, bulk sewing quality, marker and pattern.• Kept inventory control of all trims/fabrics and materials (thread, webbing, snap fasteners, D-rings, etc.)

Mayaguez, Pr

• Supervised and coordinated daily activities of workers engaged in materials movement or handling, receiving, loading, unloading, transporting and stacking.• Created solutions to inventory challenges by successfully redirecting problem-solving focus from symptom solution to identifying root cause.• Motivate, organize and encourage teamwork within the workforce ensuring set productivity targets were met without losing profitability, by introducing and implementing gradually the 5S concepts.• Performed warehouse daily physical inventory; keeping it current.

Bayamon, Pr

• Managed, supervised and coordinated daily activities of gas station workers with convenience stores located in eight towns of P.R. (Arecibo, Vega Alta, Corozal, Toa Baja, Bayamón, Cataño, Caguas & Salinas); each one with a manager / 8 cashiers.• Prepared and delivered daily accounting and projections summary reports, money deposits, employee work schedules, ordered/received convenience store merchandise. Performed safety audits and implemented corrective actions.

San German, Pr

• Satellite industry “Dish Network”- Managed one store manager, 8 supporting satellite technicians and 2 office clerks in two separate locations.• Ensured adequate technical support trainings for over 150 independent contractors.• Expanded and recommended project to minimize over $250K a year in customer services.

American Samoa And Canada

• Trained management team and workforce on Safety (OSHA standards), 5S’s and Problem Solving. • Implemented, developed, supported and reinforced OPEX (Operational Excellence) projects (Safety, 5S, Employees, Spoilage Reduction, Welcoming Visitors and Problem Solving) within both can plants improving their facilities and operations; including an overall increase +35% OPEX semi-annual audit conducted on July 2007.

Mayguez, Pr

• Directly managed a team of ten production supervisors in this 24-hour operation.• Trained +/-150 workforce personnel complying with OSHA Health and Safety including individual one-on-one sessions and accident investigation.• Created and maintained work instructions and process procedures to substantially improve productivity (overall efficiency increased +15%), quality (over 40%) and safety (over 70%).• Championed new problem-solving and decision-making process to effectively solve production issues, including presentation at annual corporate business meeting.• Prepared Plant Manning schedules according to production requirements.Quality Assurance Supervisor (11 years)• Managed a quality team of 15 individuals, including two Leadspersons.• Ran and managed entire Can Plant Quality Assurance Department, interposing between Tuna Fish Cannery and Can Mfg. Plant to meet key production objectives• Implemented plan to minimize hold production by 70% and spoilage by 40%.• Coordinated customers meetings to ensure quality expectations were achieved.• Developed procedures and training programs to ensure quality compliance.• Created, modified and maintained work instructions and S.O.P.