Hector Hernandez Email & Phone Number

Performs complex computer systems analysis work for the Texas General Land Office Community Development & Revitalization (CDR) disaster recovery program for the State of Texas. Work involves analyzing user requirements, procedures, and problems to automate processing or to improve Texas Recovery System (T-RecS) built on a Enterprise Content Management (ECM) system utilizing Hyland Onbase Version 16. User management; manage all Internal and External user access request. Create user… Show more Performs complex computer systems analysis work for the Texas General Land Office Community Development & Revitalization (CDR) disaster recovery program for the State of Texas. Work involves analyzing user requirements, procedures, and problems to automate processing or to improve Texas Recovery System (T-RecS) built on a Enterprise Content Management (ECM) system utilizing Hyland Onbase Version 16. User management; manage all Internal and External user access request. Create user accounts\passwords with assigned access roles when requested by External users. Create user accounts and coordinate with Active Directory administrators to assigned access roles when requested by Internal users. Perform annual account validation to meet all Internal and external auditors request. Show less

3429 Executive Ctr Dr, Austin, Texas, 78737

Responsible for providing IT support to over 90 Texas General Land Office Disaster Recovery Program users (TGLO Employees, Temps, Interns and Contractors). Responsibilities include but not limited to Windows 7 Professional Desktop and Laptop imaging builds using Novell ZENWorks. MAC Ipads and Desktop, and Laptops. Applications: Installs, un-install and troubleshoot Adobe Acrobat Pro DC, Adobe Flash, Adobe LifeCycle9, Docushare Client, Internet Explorer, Chrome, Fire Fox, OnBase Client [T-RecS]… Show more Responsible for providing IT support to over 90 Texas General Land Office Disaster Recovery Program users (TGLO Employees, Temps, Interns and Contractors). Responsibilities include but not limited to Windows 7 Professional Desktop and Laptop imaging builds using Novell ZENWorks. MAC Ipads and Desktop, and Laptops. Applications: Installs, un-install and troubleshoot Adobe Acrobat Pro DC, Adobe Flash, Adobe LifeCycle9, Docushare Client, Internet Explorer, Chrome, Fire Fox, OnBase Client [T-RecS] (Texas Recovery System), Teammate; MS-Office Suites, MS-Project and MS-Visio. Laptop configuration: WIFI, MIFI setup. Responsible for Asset management; Issue, monitor and maintain all Disaster Recovery computers, monitors, local attached printers, scanners, iPads, MAC Desktop and Laptop. Provide upper management updated equipment inventory status when requested. User management; Novell, Active Directory, and Worltrac account creation. Password resets, and account terminations. Coordinate with HCS and CTS administrators to create\system access roles and delete user accounts. Installed Security system in server room; DVR and security cameras. Show less

Austin, Texas, United States

System Analyst IV with 16 years IT Service Desk Experience; provided Tier 2 technical support to 14,000 TxDOT employees, 300 Tier 1 IT administrators supporting 25 Statewide agency Districts and 18 Divisions. Provided technical support for Texas Department of Motor Vehicles during agencys on going transition to independent operations. Served as a technical and administrative Lead directly managing 5 IT administrators. Administratively responsible for 17 IT administrators in the absence of… Show more System Analyst IV with 16 years IT Service Desk Experience; provided Tier 2 technical support to 14,000 TxDOT employees, 300 Tier 1 IT administrators supporting 25 Statewide agency Districts and 18 Divisions. Provided technical support for Texas Department of Motor Vehicles during agencys on going transition to independent operations. Served as a technical and administrative Lead directly managing 5 IT administrators. Administratively responsible for 17 IT administrators in the absence of Branch Manager. Served as technical and business Lead for 4 years at TxDOT's Riverside Data Center, Austin TX supporting over 18 Divisions and managing 3 IT administrators. Served as the Information Resource Administrator (IRA) for TxDOT's Auto Burglary and Theft Prevention Authority Division. Well versed on; Service Now Helpdesk application; LANDesk Application suite (software delivery, asset management and remote access components); Novell eDirectory Administration (iManager, iPrint and GroupWise); Windows Active Directory and Group policy Administration; Cisco Routers and Switches; McAfee ePolicy Orchestrator Management suite; Proteus Enterprise Plateform; Citrix and Citrix XENAPPS. Primary SME providing printing solutions for networked and mainframe printing; provided printer configuration solutions during server migration from Novell Netware to Novell Linux servers (Xerox, Toshiba, IBM Minolta, Kyocera, HP printers, Canon). McAfee ePolicy Orchestrator Globa Administrator managing all related McAfee components resulting in 98% compliance of all systems: McAfee VirusScan Enterprise, ePO Agent, Host Intrusion Prevention System. Technical Trainer providing verbal and written training documentation, classroom and WEBx training. Highly skilled in troubleshooting network connectivity issues. ITIL Ceritfied. Show less

Was a member of the United States Air Force from November 1976 - December 1996. Retired with Honorably conditions. Was assigned as a Teletype specialist, Crypto Specialist, Secure Communication Specialist, and a Computer specialist. Provided real time communications for the Air Force Intelligence community, ran coax, Cat 5 and fiber optic cable installs for switches and routers, was trained in various amount of Teletype equipment, Crypto Systems, Novell servers, and computer systems. Installed… Show more Was a member of the United States Air Force from November 1976 - December 1996. Retired with Honorably conditions. Was assigned as a Teletype specialist, Crypto Specialist, Secure Communication Specialist, and a Computer specialist. Provided real time communications for the Air Force Intelligence community, ran coax, Cat 5 and fiber optic cable installs for switches and routers, was trained in various amount of Teletype equipment, Crypto Systems, Novell servers, and computer systems. Installed hardware\software on multiple types of computers. Installed and configured multiple types of printers local attached and network. Maintained a top Secret\SCI clearance and retired from 12th Air Force Intelligence Squadron, Davis-Monthan Air Force Base on December 1, 1996. Show less