Supporting IT roles contracts to focus on my degree. Please contact me for companies supported and references.

• Collaborated with customers, vendors, management and corporate partners during the implementation of changes, resolving technology incidents, and inquiring/eliciting requirements.• Applied advanced Microsoft Office Skills to produce extensive reports and correspondence, data gathering, and Microsoft Access database queries (SQL) in support to warehouse management system running on AS400.

• Improved operational performance through innovative applications of SharePoint, guiding strategic IT svc. initiatives & business strategy resulting in prompt mitigation of IT service interruptions & fulfilment of service level agreements (SLA) first call resolution targets to less than 15 minutes (a time reduction of 25%) (2016-2020).• Engaged stakeholders with collaborative leadership to successfully upgrade the issue tracking ITSM toolset (BMC Remedy 9.1) through teamwork & effective change management 6 months ahead of time (2017-2019).• Led a helpdesk team of 41 NATO techs.; performed incident mgmt. on BMC Remedy; sys. admin. for Active Dir. (AD) security grp/role membership, uniFLOW (print), VMware, Exchange, Win OS, SharePoint, CUCM (VoIP) (2016-2020).• Implemented & coordinated projects; planned, published orders (project documentation) to subordinate organizations; conducted periodical reports presentations (2010-2016).• Sys. Admin for AD security groups/role membership, SQL, Exchange, SharePoint – permissions-based site design for the org.’s portal, on-premises (2008-2009), & cloud based - Azure/M365 managed services (2010-2013; 2016-2020).• Configured & supported Cisco VoIP devices & CUCM (2006-2020), routers & switches (200-1016), ATM switch LS1010, & nodes' line of sight links via CLI terminal on Solaris OS (2002-2004); PBX telephony team chief (2002-2007).• Managed inventories for $15M+ in comms. equip. (2003-2016) & org’s inventory (2003-2016, 2021); achieved unit supply management excellence for the organization (2021).