Hector M. Email and Phone Number

Platform: GreenLake HPE Cloud• Developing and managing “test drive” exercises for GreenLake Cloud, crafting captivating user experiences through these "test drives”: o Standardizing the content creation. o Technical content creation o GreenLake integration with Docker, AWS, Jenkins, Kubernetes, and other services like CaaS, VMAAS, and SaaS. o GreenLake administration and tools management, including budgeting, user management, marketing insights, data utilization, storage management, user policies, statistical analysis, graphical visualization, automatizations, and machine learning applications.• Quality tools: 5 Why’s, Jira ticket system, Voice of the customer and Scrum Master methodology.• Project documentation need it as: user manuals, work instructions, maintenance documentation, test drives documentation standardization.• Server migration and administration level 1.Knowledge in: Docker, Kubernetes, cloud systems, virtual networks, cloud applications, JSON, Linux, Windows, IT support,technical documentation, quality process development.

Customer’s support: Bookings• Specialized in providing assistance to partners for optimizing platform usage, addressing concerns, facilitating transactions, and supporting effective management of bookings and appointments.• Quality tools: Customer support performance* Knowledge in: Costumer service experience, product owner, communication, computer literacy.

HR Support Specialist (8 months): Workday expert, managing employee data in HR systems and automating processesusing Excel and Outlook.• Level 2 Technical Support: Provided support for database maintenance and backup, Active Directory configuration, andWindows setup across various systems, including:o Aprimo and BMT for budget planning,o QuickSpeck for HP hardware and software specifications,o Sales Central for marketing and sales resources,o Product Syndication for real-time content integration with HP Channel Partners,o GeoPartner for geographical partner management.• Project Manager: Led HP-sponsored events across sectors such as technology, education, government, and sustainability.• Quality Tools: Implemented Voice of the Customer, Kudos cards, and Six Sigma methodologies to enhance customersatisfaction.Skills and Knowledge: Project Management, Excel, MySQL, HTML, PHP, Ticket Systems, Workday, Customer Satisfaction,Troubleshooting, Customer Support, It support, active directory.

Customer’s support: COMCAST USA• Customer retention and account management.• Call support and selling. • Quality tools: Customer support performance and Voice of the costumer.* Knowledge in: Customer experience, Customer satisfaction, Customer Support, Problem solving, Sells, Retention, Communication.

I played a pivotal role in meeting project requirements and budget constraints by seamlessly handling various functions:• Webmaster and Web Developer, implementing Search Engine Optimization (SEO) techniques to enhance online presence.• Social Media Creator: Drove engagement and expanded our following by effectively managing our social media channels. • Successfully organized compelling events, securing new sponsors— including Government entities and restaurants/bars— to sustain ongoing operations.• Radio Broadcaster: Hosted my own show on the radio, bringing a unique and engaging perspective to the audience.* Knowledge in: HTML5, CSS3, Bootstrap, JavaScript, jQuery, WordPress, PHP, MySQL , project management, team lead, Startup creation, communication, sells, negotiation, it consulting, human resources.

Conducted in-depth market research, benchmarked pricing, and provided comprehensive reports on statistics and trends to facilitate informed decision-making.Ensured strict compliance of purchasing and inventory management activities with Purchasing By-Law, as well as relevant policies and practices.Proficiently maintained a diverse range of medical equipment, encompassing various devices critical to healthcare operations, including:Operating room monitors and devices.Intensive care unit monitors and devices.Emergency room monitors and devices.Medical laboratory equipment.Diagnostic imaging equipment.

Throughout my tenure at IMMS, I successfully spearheaded the credential update project in one clinic for the institution's beneficiaries. -My role involved evaluating the performance of assigned employees, providing constructive feedback, and promptly addressing any identified areas for improvement.-Additionally, I played a key role in evaluating and reporting department metrics to upper management, ensuring a transparent and accountable management approach. -I actively resolved issues and user inquiries related to the program for acquiring or updating the new credentials.Furthermore, I strategically implemented initiatives to enhance the work environment and optimize operations, contributing to the overall success of the organization.

Successfully administered Windows and Linux servers, ensuring optimal functionality.• Conducted proactive computer maintenance to prevent issues and enhance system performance.• Diagnosed and resolved computer-related issues promptly and effectively.• Managed inventory, optimizing the availability of essential resources.• Provided attentive and effective user support, addressing inquiries and technical concerns.• Implemented both physical and Wi-Fi networks, ensuring seamless connectivity.Skills: Linux, Windows Server, IT Consulting.