Hector Ramirez Email & Phone Number

Greater Orlando

• Ensured new vehicle deliveries were prepared as soon as possible subsequent to delivery.
• Oversaw the scheduling of fleet maintenance, considering customer demand and vehicle need for: oil changes, tire rotations, and OEM recalls.
• Ensured daily physical inventory was performed and maintained car inventory.
• Oversaw and maintained quality standards for vehicle cleanliness and ensured impounded vehicles were picked up as soon as possible.
• Monitored eligible vehicles for turn back to Fleet Department, ensuring vehicles were inspected andin appropriate condition for turn back.
• Communicated with local police department about claims and daily operation.

Orlando, Florida Area

• Assisted with the management and development of the valet team to accomplish annual and periodicgoals and initiatives.
• Responsible for valet training, organizing and narrating valet parking.
• Developed and managed valet scheduling, ensuring all overtime requests are reviewed and approvedin advance before being authorized.
• Managed the valet podium and maintained vehicle keys by issuing valet tags.
• Ensured that increased revenue, managed expenses, and customer satisfaction is maximized bymaintaining the highest level of service thresholds and initiatives that are aligned with theexpectations of the customers.
• Managed, planned, scheduled, trained, and directed the activities for all valets.

Orlando, Florida Area

• Welcomed and greeted customers as they arrived or departed and assisted immediately.
• Collected payments and fees from customers for parking or rental.
• Safely and efficiently retrieved or relocated customers vehicles to and from designated parkinglocation and organized all rental and customer vehicles.
• Performed basic car servicing to rental vehicles (e.g. oil changes, tire changes, or jump starting).
• Followed all company policies and procedures; reported accidents and any unsafe work conditions tomanagement.

Kissimmee, FL

• Performed aircraft ground handling services.
• Fueled aircrafts in a safe and efficient manner.
• Responsible for accurate accounting of fuel transactions.
• Ensured the correct loading and balancing of fuel for an aircraft.
• Guided aircrafts into and out of their parking position.
• Towed aircrafts with a pushback tractor.

Kissimmee, FL

• Performed skilled mechanical work analysis and diagnosed problems.
• Inspected, replaced and/or repaired defective parts while performing preventative maintenance onvehicles.
• Complied with state vehicle requirements by testing engine, safety, and combustion controlstandards.
• Maintained vehicle records by recording services and repairs.
• Helped customers contain costs by using warranty; evaluated service or other parts options.
• Responsible for supply and part inventory, placed orders when needed.