Hector Torres Email & Phone Number

Greater New York City Area

EITS PMO Solutions Delivery Manager • Assist Business Owners with the completion of Project Charters to capture project scope and high-level milestones.• Assist Business Stakeholders and or Business Owners to complete Business Requirements documentation.• Facilitate and chair semi-monthly meetings to evaluate new business requests. • Ensure project milestones align with the PMO Methodology (Plan, Design, Build, Test, Production Go-Live and Post Go-Live Support)• Monitor project timelines to ensure projects remain on track. Escalate project set-backs and identify potential risks and blockers.• Chair semi-monthly project/milestone review meetings with Service Line Managers, milestone owners and SME’s to review past due milestones, blockers, risks and mitigation plans.• Collaborate with Finance and Purchasing Department for fast-tracking Purchase Order approvals.• Perform data quality checks on all projects managed by the Project Management Office.• Direct oversight of fourteen Project Managers. • Monitor and report on Service Line Led projects spanning across eleven Acute Care hospital facilities.

Princeton, New Jersey

• Manage the Audit Portfolio for Global Service Operations. • Perform pre-audit assessments with SME’s to ensure previously identified risks continue to be mitigated.• Collaborate with SME’s to proactively manage individual audits points before they become due.• Track, update and report on audit progress. • Assist SME’s with appropriate wording required to Fully Implement or Phase Complete an audit point.• Partner with the Central SOX team to ensure timely sign-off of departmental SOX 404 Controls. • Facilitate annual SOX Control reviews with KPMG.• Manage and track headcount activity within the regions and with the Global Service Operations Department.• Reconcile departmental headcount activity against HRIS data. • Maintain departmental organization chart and Name & Claim file.

Minneapolis, Minnesota

• Evaluated client sites to determine if a SAN would be beneficial for their environment.• Performed SAN assessments and recommended solutions to address business requirements.• Provided technical support on Pre-sales and Post-sales calls.• Assisted Engineers with out-of-region hardware and software installations.• Provided onsite support for hardware and software installations and upgrades.• Managed client relationships to ensure customer satisfaction.

Westport, Connecticut

• Collected hardware and software inventories of client’s assets in addition to assessing risks in the chain of suppliers and vendors.• Analyzed the inventory and determined which components had Y2K issues.• Presented Y2K findings and vulnerabilities to senior management.• Determined the compliance strategy for each non-compliant component. (re-engineer, repair, replace or retire)• Coordinated compliance efforts with vendors to obtain Y2K patches.• Assisted clients with setting up a development environment for testing software components.• Assisted clients with redeployment of Y2K compliant components into production.Assessments and Y2K compliance strategies implemented and operationalized for the following clients:The University of Medicine and Dentistry, Newark NJSaint Barnabas Medical Center, Short Hills NJLockheed Martin, Cherry Hill NJAir Express International, Danbury CTStaten Island University Hospital, Staten Island NY

Greater New York City Area And Princeton, New Jersey

• Managed a 24 x 7 Data Center operation supporting mission critical Banking System applications and Money Transfer Systems.• Responsible for Night Cycle Processing for all Banking System applications and Money Transfer Systems.• Directly responsible for Systems Management, Capacity Planning and physical space management.• Directly responsible for Disaster Recovery planning and testing.• Responsible for Incident, Problem and Escalation Management.• Directly managed a staff of 16 Computer Operators and 4 Systems Managers.• Managed internal and external Data Center related audit examinations.

Greater New York City Area

• Managed a 24 x 7 Data Center operation supporting International Banking System applications, Money Transfer Systems and Check Processing Operations. Responsible for a staff of 34 (supervisors and computer operators) with similar responsibilities including Night Cycle Processing, Change/Incident/Problem Management, Print Center operations, and Disaster Recovery planning and testing.