Hector Michel Email & Phone Number

I am a results-driven Technical Customer Care Specialist with a passion for solving complex challenges and delivering exceptional service. With a background in technical troubleshooting, strong communication skills, and a commitment to continuous improvement, I am dedicated to providing top-notch support to clients and ensuring optimal user experiences.Currently, I serve as a Technical Support Representative III at Spectrum in San Diego, CA, where I excel in diagnosing and resolving technical issues related to cable, internet, telephone, software, applications, and systems. My track record includes an impressive 97% satisfaction rating, a testament to my dedication to customer success.I take pride in my ability to work both independently and collaboratively within a team environment. I have a proven track record of assisting colleagues, fostering a culture of knowledge sharing and teamwork within the technical support team. My multitasking abilities enable me to handle multiple open issues simultaneously while maintaining productivity and timeliness.My educational background includes training in Linux fundamentals, Networking, Python, and Red/Blue Team Fundamentals from Fullstack Academy's Cyber Bootcamp. I also hold a B.A. in Spanish with a concentration in linguistics from the University of California, Riverside.As I continue to grow in my career, I am excited to explore new opportunities for learning and professional development. My goal is to contribute my technical expertise and problem-solving skills to make a positive impact on the organizations I serve.