Hector Flores Morales Email & Phone Number

Mexico City, Cdmx, Mx

Mexico City Area, Mexico

• Head of Business in LATAM region responsible for Accounting, Business Development, Operations, Delivering, Engineering, CVM Marketing and Data Science teams.• Building all the customer Commercial Proposals and managing negotiations within OPCOs/MNOs and AMX group level.• Managing and coordinating the Flytxt’s operations multi-country LATAM team, allocating and approving resources to specific accounts/projects as per Business priorities.• Business Development activities, building commercial proposals for new customer prospects and answering commercial RFI/RFPs.• I’m the main point of contact for OPCOs/MNOs, making sure things happen.• Managing all the topics related to Flytxt’s client accounts in LATAM (11 active clients including AMX Group).• Making all the strategic plans, activities, and resources within the Flytxt team for operation and business development.• Managing the account governance meetings with customers, providing feasible solutions to their requirements. Maintaining customer satisfaction in a good level.• Having relationship with all customer areas (Procurement, Business Unit, Project Management, Technical, Product) and their top management (CFO, COO, Directors, Managers)• Identifying Cross-sell & Up-sell opportunities.• Invoicing and billing as per negotiated agreements ad contracts.• Escalating for required support when needed (India), identifying and report possible risks.• Working with Flytxt’s legal area reviewing new contracts, addendums, or legal communications to customers.• Reporting account related status, new projects, forecasts, financial and proposals to the company Top-Management CEO, CFO, COO, etc…

Mexico City, Mexico

• Verifone solutions sales to acquires (Banamex, HSBC) & Retailers B2C, on Payment solution as a service.• Responsible to develop new strategies, partnerships (CRM, Telcel, AT&T), and distribution channels.• Sales of terminals to acquires (Banks) and private companies (B2B, B2C)

Mexico City Area, Mexico

• Business Development as responsible for north part of LATAM, promoting MT portfolio to Mobile Operators different areas (Direction, Procurement, Technical, Marketing, Warehouses & Channels distribution). Also with Government regulators.• Presales activities to LATAM mobile operators, presenting company portfolio, demos, business cases, technical/commercial proposals, RFPs, RFIs, etc...• The solutions that I’m pushing is having different solution technologies including web and android based App, Biometry (Fingerprint, iris & Face detection, MRZ reading, life proof), Security tokens, OTP.• Solutions are connected to different MNOs network systems such as SMSC, Billing, IN, HLR/HSS, CRMs, ERPs, etc...• Follow up and promoting partnerships with important telecom companies as distribution channels.

Mexico City Area, Mexico

• Business development activities promoting VAS solutions platforms to mobile operators: FB, TW over SMS & USSD, Mobile Marketing/Campaign Manager (SMS, S@T PUSH, IVR, USSD, MMS, segmented with Bing Data Analytics), Mobile Financial services - MFS, IoT, USSD over LTE, Plugins (Add-on SW to support new functionalities), fraud ID detection sw.• I have promoted different Solutions, presenting the products/solutions to different customer levels - decision makers “CXO” - of the mobile operators and financial institutions, pushing new solutions based on high-end technologies. • To build technical/commercial proposals and business cases, coordination with Sales, PMO, R&D, Legal and partners in different counties, etc…• To present and coordinate technical solutions to non-technical people on all levels as well as developers.• Commercial responsible for Versy Social Network App with the Mobile Operators.• Doing Technical Project Management on integrations with partners and operators. (CORE Network, AD Server, SMSC, USSD, agencies, providers etc...) • Ensure the operator's support requirements are resolved in a fast and professional manner.• Keep and grow the commercial relationship with current partners and new prospects.• Provide methods to track and analyze the metrics of marketing campaigns.• Launch and managed successful the re-brand of Versy app on Mobile Operators in LATAM

Mexico City Area, Mexico

• Business Development on America Movil operators in Central America, for SIM card products and solutions.• Development and keeping customer relations in the Caribbean, selling SIM cards and SIM-based solutions.• Forecast sales projection and 3-year plan, mapping all projects on Sales Force SW.• Follow-plant orders and time deliveries.• Troubleshooting production issues and follow up with customers.

Mexico City Area, Mexico

• My main goals were to built, train and consolidate a team of Technical Consultants from scratch for my region and others in LATAM. Being the main responsible to support, validate and integrate new and current products keeping customer confidence.• The main customers that I have opened and managed: America Móvil, Telefonica Movistar, Milicom, C&W Caribbean & Pa, Digicel Caribbean, etc.. With about 60 operators as customers in the region.• Presales activities on VAS solutions, card application integrations like phonebook backup, Mobile Payment Services, Network base Monitoring, Dynamic Activation, IoT M2M, STK Browsers, Midlets, LTE, NFC & TSM.• Building technical-commercial proposals for new customers and special projects.• Establishing new process and procedures, for the Technical Consultant Team, defining roles and account responsibilities. • Technical management of the large accounts and opening new customers through the region. • Technical interface with customers, integrators and partners for new applications and solutions.• One of my main activities as manager was to coordinate the workload balance of my team supporting the sales requirements, planning strategies to face and win new projects. • Set up project priorities based on commercial facts and company targets. • Support to pre-production & production as a main responsible of the products.• Managing special projects, related to new solution technologies, applications & tools, to improve the company portfolio.

My main responsibility in this position was to integrate and consolidate the USIM (2G/3G) product used in the America Movil Group. The product has to cover most of the common technical capabilities requested by operators (3GPP Rel5 & 6, SIM Alliance S@T product, OTA 3DES, Java card version, common applications, etc...) • Being the coordinator of Technical Account Managers in LATAM region sharing technical information to consolidate the product. • I supported to others Technical Account Managers in the region about AMX products. • Reporting to the management the advances, achievements and issues of the projects in the group and requesting resources to headquarters (Germany) when necessary. • The Main project was Telcel Mexico, doing presales and postsales technical marketing activities. • End to end approval of products before handover to commercial production. • Provide technical support to the sales force to explain new products. • Supporting the sales force for RFP technical answers • Designing U-SIM, SIM products for 2G/3G network, including OTA and S@T Browser functionality to fulfill the customer requirements • Making industrial specifications to be able to manufacture products in commercial volumes • Technical Senior on GSM, UMTS, S@T, WIB, OTA, Java card, NFC. • I participated in high-level technology meetings negotiations with clients, vendors, trade associations, workgroups, etc… • Plan and design technical trainings for customers and internal colleagues.

- Technical support to the GSM network in Mexico.- SW upgrade to the MSC, BSC & HLR. (funtional changes and patch implementations)

Master Of Business Administration (M.B.A.), Finance, General

Master Business Administration degree.

Telecommunications & Electronic Engineer Degree, Computer Systems Networking And Telecommunications

Activities and Societies: Basketball teamEngineering Career