Héctor Bolaños

Héctor Bolaños Email and Phone Number

Head of Service Management (BRM and CEE) @ Enable Global
Barcelona, CT, ES
Héctor Bolaños's Location
Puebla, Mexico, Mexico
About Héctor Bolaños

Experienced Information Technology Service Delivery Manager with a demonstrated history of working in the information technology and services industry. Skilled in Service Delivery, Service Management, Service-Level Management(SLA), ITIL, SCRUM and Lean IT.

Héctor Bolaños's Current Company Details
Enable Global

Enable Global

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Head of Service Management (BRM and CEE)
Barcelona, CT, ES
Website:
enable-global.com
Employees:
283
Héctor Bolaños Work Experience Details
  • Enable Global
    Head Of Service Management (Brm And Cee)
    Enable Global
    Barcelona, Ct, Es
    View
  • Enable Global
    Head Of Service Management (Brm/Cee)
    Enable Global Nov 2023 - Present
    Área Metropolitana De Ciudad De México
    Lead a team to drive service excellence and customer engagement. By developing strategic partnerships and leveraging our team's expertise, we were able to optimize service delivery and achieve outstanding results. Our focus on customer satisfaction and team fulfillment supports business growth and continued brand market recognition / success.
    View
  • Syntax
    It Account Manager
    Syntax Jan 2021 - Nov 2023
    Puebla, México
    View
  • Syntax
    Global Service Delivery Manager
    Syntax Mar 2019 - Jan 2021
    Puebla De Zaragoza Y Alrededores, México
    View
  • T-Systems International Gmbh
    It Service Delivery Manager
    T-Systems International Gmbh Dec 2015 - Mar 2019
    Puebla De Zaragoza Area, Mexico
    Service Delivery Manager for ARCA Continental / Corporación del Fuerte / Constellation Brands @ T-Systems
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  • T-Systems
    Sap Logistics (Mm/Srm/Dm) Team Lead For Mckesson
    T-Systems Aug 2014 - Nov 2015
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  • T-Systems
    Ams Si Non Sap Consultant
    T-Systems Oct 2011 - Aug 2014
    AMS NonSAP support for legacy applications to worldwide based customers English and German (Siemens Enterprise Communications GmbH).
    View
  • T-Systems
    Ams Si Non Sap Consultant
    T-Systems Oct 2011 - Aug 2014
    View
  • T-Systems
    Support Center Internal It Sme
    T-Systems Jun 2011 - Sep 2011
    Puebla De Zaragoza Area, Mexico
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  • T-Systems
    Support Specialist
    T-Systems Sep 2009 - Sep 2011
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  • T-Systems México
    Ams Si Support Consultant
    T-Systems México Oct 2011 - Aug 2014
    Puebla Oct 2011-To Date AMS NonSAP support for legacy applications to worldwide based customers English and German (Siemens Enterprise Communications GmbH).Incident Management for the AMS team - SLA accomplishment and ITIL guidance (Siemens Enterprise Communications GmbH).Service Delivery Manager backup – Acting SDM while absence of titular.Incident Translator – German to English and Spanish translator for the AMS Support Team (Siemens Enterprise Communications GmbH).
  • T-Systems México - Puebla
    Level1 Support Specialist
    T-Systems México - Puebla Sep 2009 - Sep 2011
    Performed support activities within a Level 1 scope for domestic and offshored customers such as VW, Comex, Daimler, Nemak, USG, Deutsche Bank, Henkel, T-Systems North America in Spanish, English and German.Subject Matter Expert for Internal IT customer at the Mexican near-shored TSNA Support Center.Team Leader Backup for customer accounts supported by the bilingual Service Desk team at local T-Systems México CAU.

Héctor Bolaños Education Details

Frequently Asked Questions about Héctor Bolaños

What company does Héctor Bolaños work for?

Héctor Bolaños works for Enable Global

What is Héctor Bolaños's role at the current company?

Héctor Bolaños's current role is Head of Service Management (BRM and CEE).

What schools did Héctor Bolaños attend?

Héctor Bolaños attended Benemerita Universidad Autonoma De Puebla, Harmon Hall Institute.

Who are Héctor Bolaños's colleagues?

Héctor Bolaños's colleagues are Alejandra García, Ricardo Hemmer Fernandez, Juan Luis Butron Ramirez, Andres Recinos, Diego Arturo Cárdenas Lucio, María Guadalupe Rodríguez Viveros, Aide Guerra.

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