I am a highly enthusiastic professional. Wherever I go, I learn, I adapt, and use my experience to create business solutions that drive forward. If I don’t know the answer, or how to complete a task, I will undoubtedly learn my way to achieve it and be always an asset to my company and my colleagues.I have more than 7 years of experience in designing, implementing and measuring successful training programs, along with managing & developing high-performance customer service teams, across different industries that operate directly in the United States.As part of my last 2 job experiences, I recently designed and launched a complete employee training online platform for a rising social and musical live streaming app, and before that, I managed & developed tech support/customer service teams, while directly assisting my manager with KPI and WBR presentations, along with written communication with the regional AT&T Offshore Manager.I am proficient in:- Verbal and written English communication.- Use of Microsoft Office Suite and Google Suite.- Customer Support through phone and chat.- Customer Experience Training & Teams Development.- Web solutions going from website creation, hosting, email servers, DNS, etc.- VOIP protocols & IT troubleshooting- Remote communication software; Zoom, Slack, Asana, Jira, etc.Looking forward to work with you!