Hector Palacios Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Participated in a remote Agile team of four developers to build a Kanban board-Calendar application with the MERN stack & TypeScript.- Incorporated external API services: Sendinblue email notification and reminders, and Amazon S3 bucket for persistent storage.

Markham, Ontario, Canada

Toronto, Ontario, Canada

Remote consultancy about ongoing IT projects related with computer maintenance, cctv surveillance systems and networks.

Managua, Nicaragua

• Created a startup company called IT Solutions & Communications, that provides services related to Wireless and Structured Network installation, CCTV Surveillance Systems, servers and computer solutions. One of my.
• Demonstrated leadership for the creation, delivery and execution of more than 50 IT and communication projects in the last four years.
• Determined the resources (time, money and equipment) required to complete the project.
• Central point of contact for communication with project teams and clients.
• Developed and updated project workplans. Followed-up to ensure accuracy and completion.
• Monitored, maintained and logged all network activities (performance, access, usage, antivirus, backup, etc.) for file servers, email, domain and other services of client’s companies.

Toronto, Ontario, Canada

-Interviewing potential students to explore their background, interests and identify their individual career goals; advise on appropriate programs to meet their goals.-Completing enrolment of students.- Managed of CRM database, using Sales Force, of inquiries and leads, contact history, decisions and outcomes.

Managua, Nicaragua

I joined CTI Engineering International Co., Ltd (outsourcing company that works for Japan Int. Cooperation Agency – JICA) as an Engineering Consultant and English Interpreter in the creation of The National Transportation Plan of Nicaragua. My duties included translations of documents and reports into English and Spanish, translation of the official report.

Managua, Nicaragua

• After 7 months, I was promoted to the Project Management role, where I developed maintenance projects to prevent and fix issues related to electricity, air conditioning, infrastructure and tower maintenance of cellular.
• Developed maintenance and installation projects of cellular sites and towers.
• Managed and coordinated more than +100 employees for the execution of the maintenance and installation projects.
• Determined the resources (time, money, equipment, etc.) required to complete the project.
• Day-to-day management and maintenance of the overall IT systems infrastructure, connectivity, cybersecurity and server environments.
• Network and server’s administration, and File Server set-up and administration.

Managua, Nicaragua

I started my journey in this company as an IT Manager and Project Coordinator. My activities as IT Manager were related to the maintenance of computers, multiple servers, and internal networks. As a Project Coordinator of Cellular Installations, I developed my skills as a leader coordinating large teams of employees and guiding customer relations for.

Managua, Nicaragua

• After one year, I was promoted to the IT Manager role, where I continue developing the Systems of the Company and installed a Systems Server using Windows Server and SQL Server. Also, I implemented an automatic Backup.
• Built and developed software systems including a complex accounting, payroll and human resources system and the configuration of a VPN to connect the different branches around the country. The systems were developed.
• Day-to-day management and maintenance of the overall IT systems infrastructure, connectivity, cybersecurity and server environments.
• Upgraded, installed and troubleshoot networks, networking hardware devices and software.
• Provided end-user support to all the branches in the country through TeamViewer.

Managua, Nicaragua

At AGANORSA, a food processing company, I got the chance to start building and developing a complex accounting and human resources system. As a Junior Software Developer my activities were related to developing software, the administration of servers, databases and networks, and the IT Support of employees in the different branches around the country.

Managua, Nicaragua

Development of Invoicing App of the company using V.B. 6.0 and SQL Server 2000.

Managua, Nicaragua

• Designed The Invoice Client Report for the company using Crystal Reports.
• Tested the invoice report for 10 thousand customers for 3 months.

Managua, Nicaragua

• Migrated the accounting system from PeachTree to the new accounting system in SQL Server.
• Systems & File Servers administrator of the company.

Managua, Nicaragua

• Provided end-user Internet Service Support to all the clients of the company.
• Reconnected/disconnected equipment and/or services as per company procedures.
• Tracked customer issues and resolutions.
• Maintained strong customer relations through daily contact with customers.

Managua, Nicaragua

• Provided end-user Internet Service Support to all the clients of the company.
• Reconnected/disconnected equipment and/or services as per company procedures.
• Tracked customer issues and resolutions.
• Maintained strong customer relations through daily contact with customers.

Managua, Nicaragua

• Pulled and routed CAT5 | CAT6 in new constructions and existing commercial environments
• Installed support structures (cable/ladder tray, racks, EMT)
• Terminated data/phone jacks, dressed and terminated distribution frames.

Web Development Diploma, Web Development

As part of the 3 month bootcamp I worked on projects that gradually were more challenging and using new stacks and frameworks: - AI.

Web Development Course, Web Development

Postgraduate Degree In Project Development And Evaluation, Business Administration And Management, General

Fast Reading Course

Bachelor Of Science In Computer Engineering, Computer Engineering

Ccna 3 Cisco Networking Course, Networking

English Course, 10 Levels