Heena Deva Email & Phone Number

Rosedale, Albany

Technical Support to Hosting clients over phone & e-mail.Troubleshoot user login issues, installation, hardware, email access and network connectivity issuesCreating & Managing Hosting AccountsEnd user training and supportAdministration & ManagementClient relationship managementTroubleshooting & Issue resolutionHandling incoming support calls & e-mails for Digiweb Group of BusinessesAssisting customers in troubleshooting, diagnosing, testing & resolving web system problems and issuesSupporting Sales & Accounts Representatives with handling & management of incoming sales & billing en queries for Digiweb brandsProviding an exceptional customer service experience to every customer that contacts us by delivering a service consistent with Helpdesk Guidelines and procedures.Delivering response times in line with service level agreements guaranteed by the company.Managing documentation and support knowledge bases.Escalating tickets to next level as requiredAll other duties to meet the business needManage SSL certificates in various hosting environmentsStrong Knowledge & experience of DNS and domain name policyStrong Knowledge & experience of Plesk, Cpanel and common Content Management SystemsStrong Knowledge & experience of working via console with Linux and use of command line tools.Assist and mentor junior staff

Symond Street, Auckland City

123 Online is a web design and digital marketing agency. They make it easy and affordable for small businesses to generate leads and sales online. As a member of the customer support team, I worked closely with our team of account managers, designers, and developers to ensure clients projects were delivered on time and to spec. I also worked directly with clients, helping them get the most out of their websites.CMS SUPPORT:Helping clients update their websites using Concrete5, Prestashop, OsCommerce and CMSMS systems.WEB HOSTING, EMAIL & DOMAIN Managing set up and ongoing support including managing bandwidth and disk space.QUALITY CHECKING: Prelaunch website testing and reporting issues to the development team with proposed solutions.PROJECT QUOTING & UP-SELLING: On custom websites functionality and recommended upgrades.CONTENT LOADING & ON-PAGE SEO:Loading content into CMS systems using best practice design, layout and SEO techniques.LOGGING & TESTING TECHNICAL ISSUES: Liaising between customers and developers, ensuring problems are promptly resolved.

Newmarket, Parnell

KEY RESPONSIBILITIESAssisting customers with their orders. Pricing, restocking and reordering products. Dealing with phone enquiries. Keeping pharmacy clean and tidy.

Rosedale, Albany

Zeald is New Zealand’s largest web development company. This multi-faceted role involved coordinating the website production process, ensuring projects were completed to spec and on schedule.KEY RESPONSIBILITIES:PROJECT MANAGEMENT: Communicating directly with clients and with the internal production team. Resolve technical issues, ensuring deadlines were met and clients were well-informed through the process.ASSIGNING EXTERNAL CONTRACTORS: Sourcing and briefing appropriate contractors, such as content loaders, copywriters, photographers and video producers.ASSIGNING EXTERNAL CONTRACTORS:Sourcing and briefing appropriate contractors, such as content loaders, copywriters, photographers and video producers.UP-SELLING: Adding value by recommending other Zeald products and services where appropriate.PAYMENT GATEWAY SETUP:Liaising with banks and payment gateway providers to help clients setup merchant facilities for their eCommerce sites.WEEKLY MANAGEMENT REPORTING:Prepared weekly reports on production team performance for management.

Rosedale, Albany

KEY RESPONSIBILITIESCMS SUPPORT: Helping clients add and edit website content using of Zeald’s proprietary content management system (CMS).EMAIL, DOMAIN & PAYMENT GATEWAY SUPPORT: Guiding clients through the setup process.LOGGING & TESTING TECHNICAL ISSUES: Communicating with clients and briefing technical team to ensure problems were promptly resolved.QUALITY CHECKING: Testing of websites pre-launch to ensure they’re designed and built to spec.WEB CONTENT LOADING: Loading content into web pages using best practice design and layout techniques.

Bachelor'S Degree, Bachelor Of Computing Systems (Bcs)

Certificate In Business Administration & Computing Level 3

Certificate In Business Administration & Computing Level 4