Heet Mehta Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Reporting System Transformation Project Lead: Spearheaded the transition from Elastic to SQL-based reporting system, taking charge of system design, Elastic dependency removal, table partitioning, query optimization, and overseeing the development of a comprehensive reporting project.Task Processing Architecture Designer and Speech Analysis Engine Developer: Designed an efficient task processing architecture that prioritizes tasks based on their arrival order, utilizing a table-driven approach for task selection and processing within defined thread constraints. Concurrently, contributed to the development of a robust analysis engine utilizing Assembly.ai, Deepgram, and OpenAI Whispr for audio-to-text conversion, enabling the extraction of crucial insights, including signals, cues, call summary, etc.Proof of Concept - Enhanced Similarity Search with MiniLM and Apache Solr: Conducted a proof of concept to accelerate and enhance similarity searches in customer-agent call data. Utilizing Mini LM for vectorization and Apache Solr for indexing, not only improved search accuracy but also significantly sped up the process, directly impacting decision-making and customer support positively.Teams App Development - Real-time Cues: Designed and developed a Teams app that operates in real-time during ongoing calls. This innovative app analyzes the conversation and extracts relevant cues, subsequently retrieving user details and providing context-specific suggestions based on the spoken content.End-to-End Webinar Integration and Enhancement Solution: Core member in designing, building, and maintaining a robust webinar integration system that seamlessly interacts with Google Calendar, Outlook, and Zoom to retrieve, process, and store calendar data. This system features a real-time bot for webinars, facilitating live transcript generation and contextual cue extraction, enhancing sales rep experiences, ultimately enhancing participant engagement and operational efficiency.

Bengaluru, Karnataka, India

Debugged software, identified root causes, and proposed solutions to software issues.Developed REST APIs and implemented authentication protocols, such as OAuth, to securely expose data to clients.

Kolkata, West Bengal

I worked as a trainee for my knowledge in field of Machine Learning and did projects.