Heetan Parbhoo Email & Phone Number

Cape Town, Wc, Za

South Africa

Cape Town, Western Cape, South Africa

• Defining campaign goals and objectives: Define the goals and objectives of the campaign, including the target audience, sales targets, and performance metrics.• Creating a campaign strategy: Develop a comprehensive strategy for the campaign, which includes identifying the best channels for outreach, setting up scripts, determining the optimal timing for the campaign, and outlining the key performance indicators (KPIs).• Hiring and training staff: Hire and train staff to handle the campaign, including call center agents, supervisors, and support staff. This involves setting up a training program to ensure that agents understand the campaign objectives, are trained on the scripts, and have the necessary technical skills.• Setting up campaign infrastructure: All necessary infrastructure is in place to support the campaign, including hardware and software for call center agents, databases, telephony systems, and reporting tools.• Tracking and analyzing campaign performance: Tack and analyze the campaign's performance against the set KPIs and make adjustments as needed to ensure that the campaign is meeting its objectives.• Communicating with stakeholders: Keep stakeholders informed about the progress of the campaign, including senior management, clients, and other departments within the organization.• Ensuring compliance: Ensure that the campaign adheres to all relevant laws, regulations, and organizational policies. This includes complying with data privacy laws, ensuring that agents follow scripts and guidelines, and avoiding any unethical or illegal practices.

Cape Town, Western Cape, South Africa

• Managing and monitoring the performance of the customer service agents, ensuring that they meet or exceed the set KPIs.• Providing coaching and feedback to the customer service agents to help them improve their skills and knowledge.• Ensuring that the agents are trained on eBay policies and procedures, and are up-to-date with any changes or updates.• Collaborating with eBay's seller support team to identify and resolve any issues or concerns raised by sellers.• Developing and implementing strategies to improve the quality of service offered to sellers and enhance their satisfaction.• Ensuring that the customer service team maintains a high level of professionalism and adheres to eBay's customer service standards.• Analyzing data and trends to identify opportunities for process improvement and implementing changes as necessary.• Providing regular reports to management on the performance of the customer service team, highlighting successes and areas for improvement.• Managing and maintaining positive relationships with sellers, while also representing the interests of the company.• Ensuring that the customer service team follows all security and confidentiality protocols when handling customer information.

Cape Town Area, South Africa

• Leading and managing a team of sales agents: This includes providing regular coaching, training, and feedback to help agents meet their sales targets and improve their performance.• Developing and implementing sales strategies: Develop and execute sales plans to meet or exceed sales targets for loans. This includes identifying opportunities for growth and expansion in the market.• Monitoring and analyzing sales data: Track and analyze sales data to identify trends and areas for improvement. You will use this data to adjust your sales strategy as needed.• Collaborating with other departments: Work with other departments, such as marketing and underwriting, to ensure that the loan products and processes meet customer needs.• Maintaining relationships with customers: Build and maintain relationships with customers to ensure their satisfaction and retention. This includes providing excellent customer service and addressing any customer concerns.• Staying up to date with industry trends: stay up to date with industry trends, including changes in regulations, emerging technologies, and new competitors. This will help you stay ahead of the competition and ensure your sales team is up to date on the latest developments in the market.• Ensuring compliance with regulations: Ensure that my sales team follows all relevant regulations and company policies when selling loans. This includes staying up to date with changes in regulations and implementing new processes as needed.

Cape Town Area, South Africa

• Prospecting for new clients: This involves identifying potential clients, networking, and creating marketing strategies to reach out to them.• Assessing clients' needs: Need to understand my clients' businesses and the risks they face in order to recommend appropriate insurance policies.• Providing information and advice: Be able to explain insurance policies to clients and advise them on the best options for their needs.• Quoting and selling policies: Be able to provide clients with accurate quotes for insurance policies and to negotiate terms to secure sales.• Maintaining client relationships: Build and maintain strong relationships with clients to ensure their satisfaction and retain their business.• Managing policy renewals: Be proactive in managing policy renewals to ensure clients' coverage remains up to date and appropriate for their needs.• Staying up to date on industry trends: Stay informed about changes in the industry and new insurance products and services that may be of interest to.

Cape Town Area, South Africa

• Researching and identifying new business opportunities: Conducting market research, analyzing data, and identifying potential new markets or industries to target.• Developing and implementing business strategies: Creating and executing plans to grow the business, such as developing new products, expanding into new markets, or improving sales processes.• Building and maintaining relationships with clients: Establishing and maintaining relationships with clients and partners to generate new business and maintain existing accounts.• Managing the sales process: Leading the sales process from prospecting to closing, including developing proposals, negotiating contracts, and managing the handover of new business to account management teams.• Networking and attending industry events: Attending trade shows, conferences, and other industry events to build relationships, gather intelligence, and promote the company's products and services.• Collaborating with internal teams: Working closely with other departments, such as marketing, finance, and product development, to ensure that business development efforts align with overall company strategy.• Tracking and reporting progress: Keeping track of sales metrics, analyzing performance data, and reporting on progress to senior management.• Staying up-to-date with industry trends: Staying informed about industry trends, regulatory changes, and emerging technologies that could impact the company's business strategy.

Cape Town Area, South Africa

• Leading a team of sales representatives: Managing and leading a team of sales representatives who are responsible for selling broadband services to potential customers.• Setting targets: Sets individual and team targets for the sales representatives and ensures that they are met.• Coaching and training: Provides coaching and training to sales representatives to improve their sales skills and performance.• Developing sales strategies: Develops sales strategies and tactics that help the team achieve their targets.• Monitoring sales performance: Monitors the sales performance of the team and identifies areas where improvement is needed.• Analyzing market trends: Analyzes market trends and customer feedback to identify areas of opportunity for the team.• Reporting and analysis: Prepare regular reports on sales performance and provides analysis to the management team.• Ensuring compliance: ensures that the sales representatives comply with all company policies and procedures, as well as relevant regulations.• Supporting the wider sales team: Collaborates with other sales teams to ensure that the company's overall sales objectives are met.

Cape Town Area, South Africa

• Sales Management: Responsible for managing the sales process and ensuring that all sales targets are met or exceeded. They should develop sales strategies to increase sales and motivate their team to achieve targets.• Training and Development: Training and development of their team. Identify training needs and provide coaching and mentoring to improve performance.• Performance Management: Monitoring and managing the performance of their team. Set individual sales targets, conduct performance appraisals and provide regular feedback to help agents achieve their goals.• Customer Service: Ensure that the team provides excellent customer service to all clients. Monitor customer feedback and identify areas for improvement.• Reporting: Prepare regular sales reports to track performance and provide insights to senior management. Also provide updates on market trends and competitor activity.• Communication: Maintain effective communication with the team to ensure that they are informed of company policies, procedures and product updates. Liaise with other departments to ensure that sales goals are aligned with overall company objectives.• Recruitment and Retention: Be involved in the recruitment and retention of sales agents. Identify talent and develop strategies to attract and retain high-performing sales agents.• Compliance: ensure that the team complies with all company policies, procedures and legal requirements. Monitor compliance with industry regulations and take corrective action where necessary

Cape Town Area, South Africa

Selling • Responsible for all new sales • Demonstrates technical selling skills and product knowledge in all areas • Complete understanding of pricing and proposal models • Maximizes all opportunities in the process of closing a sale Valuing customers • Sell consultatively, assist clients to choose the best product(s) available to their needs and explain the various solutions the company offers to their business issues • Develops a database of qualified leads through referrals, telephone canvassing, direct mail, email, and networking • Demonstrates the ability and maturity to carry a business conversation with business owners and decision makers • Responsible for sourcing and developing client relationships and referrals • Second in charge of the team and assist team leader with admin and assisting new agents by coaching

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