Peter Heffner, Ssgb, Itilv3 Email & Phone Number

Consulting BA credentials include Six Sigma and ITIL certifications. Customer self-service web, distributed systems, and infrastructure development experience. Expert in requirements elicitation and management, negotiation, process customization, and user acceptance testing (UAT). Experienced in waterfall, Agile and RUP software life-cycle (SDLC) methodologies, information architecture, data warehouse, business intelligence (BI), content management applications (ECM), workflow design.* Delivered self-service partner information system for 90,000 partner companies with team of 15 people. * Moved a failing outsourced health-industry project to completion by enhanced requirements definition and prototyping * Took over and delivered a derailed distributed content-management system by leading requirements and project team and break-through application architecture.* Negotiated common requirements management process and tool for IBM partner programs organization.* Managed 9 corporate standards projects and 7 corporate data stream architectures concurrently.* Data stream interchange architect and corporate strategist for IBM Corporation* IBM product sales and implementation specialist * IBM management in Systems Engineering, Sales, Product planning, and international standards and product architecture.Volunteer for "Menders for the Master," a Christian home-rehab and remodeling team in DFW area. Ebook author in fiction and non-fiction. See "Goosing the Goose," the title of first fiction volume, on Amazon Kindle and Barnes and Nobel Nook.Specialties: Process Analysis, Process Improvement, Business Process Design, Negotiation, Requirements Analysis, Application Architecture, Standards development, Client Relations Management, Systems Management, Business Intelligence (BI), waterfall, Rational Unified process (RUP), Courseware Development, Database (RDBMS), SDLC, mino, Six Sigma, Agile, Security Management, Records Retention policies, Supply Chain, Workflow, Content management (ECM), CRM, creative writing and technical writing.