● Analysis and reporting : Consignment DOS, Sales analysis and reports, Forecast accuracy, Customer Service KPI definition● O2C related : Business Process mapping, Order management, Customer relationship, Transportation planning, Inventory management at 3P warehouses for consignment customers, Support Account Receivable with overdue and disputed invoices ● SAP support : user training, first point of contact for troubleshooting

● Teach emotional intelligence, Help clients increase self-awareness

● Egypt specialist : Lead groups from 50 to 130 people abroad & Ensure they get the best experience for their life-changing trip

● Sales analysis : European market analysis, Turnover vs budget reports, KPI dashboard for all business areas● SAP support post implementation : user training on ECC and BW, first point of contact for troubleshooting● Sales support : contract review, master data maintenance

● O2C Reporting : Supply Chain KPI definition, implementation and reporting, Forecast accuracy analysis● O2C Business Process Owner : Process mapping, definition of policies and working procedures, identification of process gaps and continuous improvement initiatives, lead cross-functional projects ● SAP implementation : Understand and translate business needs into functional requirements, technical specifications and IT solutions, Document & map processes and integrations into the ERP, Work with the implementation partners on the future state solution, Master data analysis and cleansing, UAT and change management, Process changes and corrective maintenance ● SAP Superuser Training : Create training material, Train the superusers and provide SAP support, Structure the document library of the department and maintain the internal portal● Internal Auditor for ISO:90001, ISO 14001 & OHSAS 18001 Certification

● Creation of training material & User Training

● Serve as Internal Customer service representative for all affiliates around the world (Europe mainly but also Middle East, Africa, Asia-Pacific, Latin and North Americas) > Customers’ Order Handling from introduction in production sites’ ERP systems to follow-up, invoicing and consolidation of document set for export orders. ● Main contact point for all order-related issues (i.e. delivery and production delays, order modification / cancelation, etc.) and day-to-day firefighting /problem solving. ● Participation in improvement of department’s procedures and organization, and development of KPI measure tools and objectives to be reached. ● Coordination of information flow between Customer Service and Planning Teams and General Communication (Presentations during affiliates’ visits, Worldwide Newsletter, IG team weekly meetings, etc.)