Heidi Bjerge Nüsser Email & Phone Number

Denmark

Denmark

Esbjerg, South Denmark, Denmark

As Commercial Director I lead a team of 12 employees within Sales, Customer Service and Training Management Service. Key responsibilities:- Strategic Leadership: Develop and implement effective strategies for customer service, marketing, sales, and training services in line with the global objectives of RelyOn Nutec.- Marketing and Sales Development: Lead the marketing and sales teams to develop and execute innovative campaigns and strategies that drive business growth and closer partnerships with clients.- Commercial Lead on Key Accounts: Serve as the commercial lead for key accounts within the oil and gas sector, ensuring strong client relationships and business development.- Training Management Services: Building a team of training coordinators to ensure compliance of our TMS clients, including development of internal software to manage training booking and guidance of client training matrix.- Customer Service Management: Work closely with the customer service team lead to ensure exceptional service standards, developing strong relationships with both existing and potential clients.- Financial Management: Manage budgets, forecast revenue, and control costs to ensure profitability and sustainable growth.- Stakeholder Relations: Maintain and develop relationships with key stakeholders, including clients, partners, and industry bodies.- Market Analysis and Reporting: Conduct regular market analysis to stay ahead of industry trends and competitive dynamics. Provide comprehensive reports to the senior management team.- Senior Management: Act as a key member of the senior management team, contributing to overall business strategy and decision-making.

Ølgod, South Denmark, Denmark

Ølgod, South Denmark, Denmark

Denmark

Shaping a world class sales team together with regional sales directors and senior VP of Global Sales• Defining and implementing Sales Excellence 2.0 (including roadmap, project management, implementation and operational tasks)• Commercial development global CRM system (Dynamics 365)• Design and implement new sales tools supplementary to PowerBI, Dynamics and Powerpoint• Training of new and existing sales team in processes, systems and best practice• Follow up with key sales personal and Sales Directors to ensure actual sales processes are in line with defined processes

Houston, Texas Area

Responsible for sales of global service contracts in USA and Canada. Working with a motivated team of 5 sales managers I was responsible for them to meet their individual goals on service contracts leading to the region meetings the overall sales target. • Increase service contract sales to Offshore and Commercial shipping market in all of US and Canada • Train 5 regional sales managers/executives in VIKING’s service concepts and ensure focus on the right targets via monthly follow up meetings• Participate as specialist with regional sales managers/executives in key customer meetings in the region• Commercially negotiate terms and conditions on all larger contracts in the region• Communicate pipeline status and order intake to VP Americas and Sales Director• Coordinate pipeline and signed contracts with the operational team to secure availability for the upcoming services• Assist with commercial integration of Norsafe AS, VIKING’s largest acquisition to date

Esbjerg Area, Denmark

Sales and concept executive for global service agreements on Liferafts and Safety Products. Approximately 25 travel days annually- Overseeing every contract proposal globally- Strategic development of business area- Develop market share by working closely with top management on sales strategies - Determine product pricing using market research data and reviewing production cost and volume- Forecast sales on short- and long term to optimise stock levels- Present results on monthly steering committee meetings- Weekly reporting to top management and monthly to regional management- Educate new employee in the agreements department and global sales teams

Esbjerg Area, Denmark

Product Manager for life-saving appliances(Trade) and daily support to South West Europe, Americas, Middle East and Africa- Develop and launch Global Safety Product sales concept- Analyse safety regulations to identify new business areas- Develop product portfolio with support from strategic sourcing- Asses market and competition by comparing product line and offering- Introduce and promote new products with involvement of sales, marketing and purchasing - Coordinate marketing materials, flyers, catalogues, PowerPoints and buyers guide - Communicate sales strategy to global sales

Esbjerg Area, Denmark

Assistant product manager for Trade products working with special projects 20-37 hours a week. Approximately 5 travel days a year.- Launch of Global Documentation System - Specialist supporting global sales teams in documentation system- Webshop updates and launch of new products - Develop servitization concept for Trade Products targeting global Cargo customers - Analyze and develop sales processes and sales support- Preparation of PowerPoints for top management and Steering Committee- Strategic Reporting on sales for product manager

Esbjerg Area, Denmark

Assistant product manager for Liferafts, Immersionsuits, evacuation systems and trade products, working 20-37 hours a week- Execution of global pricing strategy- Webshop updates and launch of new products- Project manager for global documentation system- Preparation of PowerPoints for top management meetings- Preparation of internal product launch news- Daily support to global sales organization - Product training for regional sales managers via Skype sessions

Esbjerg Area, Denmark

In the fall 2011 I taught the exercise class Entrepreneurship. The classes were supplementary to the lectures where students had a chance to discuss the leanings through a variety of projects and exercises. The content of the classes were discussed with the associated professor of the class.

Skovlund

Flensted is a national supplier of fresh and healthy food and vegetables for major restaurant chains and professional canteens. Working here I gained hands on experience with production, packing machines and inventory management.

Cand.Merc, Management And Leadership

The Management and Leadership program gives the theoretical qualifications and the necessary experience when handling administrative.

Master Of Business Administration (M.B.A.), Non Profit Organisational Management, Organizational Leadership And Ethics In Workplace, 4.0 Gpa

Activities and Societies: International student organizational, Committee seated for new member recruitmentExchange student at 3. semester.

Bachelor Of Business Administration (B.B.A.), Management

Activities and Societies: - Key instructor in cultural exchange program of European Christmas traditions - Representative of Denmark.

Bachelor Of Science (Bscb), Economics And Business Administration

The Bachelor programme of Economics and Business Administration provides competences for employment within practically all corporate.

Higher Commercial Examination (Hhx), International Economics, Marketing And Innovation, 10,9 Danish Scales