Heidi Botha Email & Phone Number

Cape Town, Wc, Za

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

Cape Town Area, South Africa

Cape Town Area, South Africa

Cape Town Area, South Africa

Specializing In the Indian market.

Century City

Sales• Secure business and effectively cost products. • Understand the market and margin control.• Build up and maintain agent / supplier relationships.• Source new products.• Develop own sales strategy to secure more business through existing and new agents.• Work closely with the team to achieve goals.Operations• Quote and design successful, creative itineraries and proposals for all market related ADHOC groups, Tour Series and FIT requests. • Capture and confirm bookings in Passion (Computer System). • Negotiate with suppliers for better rates, cancellation policies and FOC’s.• Find new suppliers that offer a good service and better rates.• Follow up on quotes that have been sent out.• Successfully run groups / tour series / FIT booking.• Compile welcome packs itineraries.• Create co-pilots according to itinerary. • Handling the 24hour emergency phone.• Prepare guide documentation and brief guide before travel date.• Work closely with tour guides whilst on tour.Financial• Instruct debtors to raise invoice.• Reconcile supplier invoices for processing.• Assist debtors clerk with invoicing / collection queries. • Reconcile tour guide expense sheets on completion of tours / check guide salary invoices.

Cape Town

Office Administrator• Client Relationship Management - maintaining and growing the relationships with existing customers• Solely responsible for all Accounts - Generating monthly invoices/statements and following up on outstanding payments• Create and maintain accurate client databases for marketing distribution • All administration duties pertaining to the WiningandDining Department• Arranging sales appointments for new business• Online editing (Includes adding images, description, menu’s, specials, monthly competition details)• Assist National Sales Manager • Compiling and distribution of monthly e-newsletter• Train and Supervise Interns/Temps - ensure that tasks are completed accurately• Managing database for Voucherville – ensuring all information is captured accurately• Managing Database for FunGuru - ensuring all information is captured accuratelyReservations• Part of a reservations team, which manage the booking process of accommodation • Processing of all new accommodation bookings - by reading through all the correspondence on the clients booking and processing it accordingly• Amending bookings as requested by client (decreasing/increasing number of guests’ rooms etc.).• Debtors function - Collecting outstanding payments timeously in order to secure the accommodation for the client• Quotations - Following up on unanswered enquiries by contacting the establishments and requesting quotations. Assisting establishments with their logon information.• Answering queries and dealing with complaints• Ensuring content on establishment listings is correct

International Patisserie Diploma, Culinary Arts/Chef Training

Tourism And Travel Services Management

Matric