Heidi Brown Email and Phone Number

Oversight and coordination of the product development process ensuring all stages are executed smoothly and efficiently. This includes identifying white space opportunities, concept development, product design, testing, launch, and post-launch monitoring and analysis.Collaborate with Marketing and Sales to determine account acquisition prioritization, existing portfolio performance, and opportunity identification in alignment with organizational goals and objectives.Manage key… Show more Oversight and coordination of the product development process ensuring all stages are executed smoothly and efficiently. This includes identifying white space opportunities, concept development, product design, testing, launch, and post-launch monitoring and analysis.Collaborate with Marketing and Sales to determine account acquisition prioritization, existing portfolio performance, and opportunity identification in alignment with organizational goals and objectives.Manage key strategic partnership, private label, and retail accounts to drive sales, increase distribution and enable long-term success for both our company and our business partners.Serve as brand ambassador across various channels and touchpoints to authentically engage with customers, evangelized value proposition, showcase product assortment, and elevate brand awareness.Develop and direct compelling customer facing creative assets curated to resonate with targeted audiences through effective use of brand guidelines, messaging, and positioning.Foster a culture of inclusion, innovation, and continuous improvement by consistently exhibiting behaviors in alignment with organizational purpose, core values, goals and objectives. Develop meaningful cross-functional relationships through trust, transparency, consistent communication and collaboration to support successful outcomes of respective departmental strategies. Show less

Create and evangelize annual organizational strategic roadmap.Lead, design, and develop the Innovation Pipeline framework.Stays abreast of current consumer trends, emerging technology, and relevant industry developments.Activate trend analysis & market research deliverables uncover white space territories for explorationDemonstrate ability to translate consumer insights, unmet needs, and jobs to be done into revenue generating ideas and… Show more Create and evangelize annual organizational strategic roadmap.Lead, design, and develop the Innovation Pipeline framework.Stays abreast of current consumer trends, emerging technology, and relevant industry developments.Activate trend analysis & market research deliverables uncover white space territories for explorationDemonstrate ability to translate consumer insights, unmet needs, and jobs to be done into revenue generating ideas and concepts.Facilitate ideation activities focused on delivering customer focused innovative product solutionsActively identify opportunities to refine or improve existing products or processes.Set direction and steward execution for creative assets and deliverables for OMI branding and organizational initiatives.Work cross-functionally with HR, R&D, Marketing, Sales, Procurement, Business Operations, Finance and Operations to support successful outcomes of their strategies through thought partnership, ideation, facilitation, solution engineering. Promote a professional and positive work environment through embodying and upholding organizational core values. Show less

Manage 150 full-time employees, 700 volunteers, and a $30M operating budget.Oversee 56 state historic sites, enforced preservation laws, and promoted heritage tourism, contributing $190M to the state economy.Generate $714K in revenue from donations, leases, event rentals, and campingPlan, execute, and evaluate private and public events that increase awareness of IHPA and foster community spirit and involvementDevelop and implement IHPA social media policy and… Show more Manage 150 full-time employees, 700 volunteers, and a $30M operating budget.Oversee 56 state historic sites, enforced preservation laws, and promoted heritage tourism, contributing $190M to the state economy.Generate $714K in revenue from donations, leases, event rentals, and campingPlan, execute, and evaluate private and public events that increase awareness of IHPA and foster community spirit and involvementDevelop and implement IHPA social media policy and execute approximately 1,000 social media posts per yearAppointed positions in role include the following: State Historic Preservation Officer, State of Illinois Governor's Cabinet, Bicentennial Commissioner, Illinois Fairground Foundation Board Member, Department of Innovation & Technology Advisory Board of Directors, Marketing & Branding Committee Member, Downtown Springfield Inc. Show less

Organizes, executes, controls and evaluates all aspects of the agency programs in the Department for a cohesive programmatic development of the Agency's economic development goals and missions.Implements policy and directs all departmental heads as to correct administration for implementing the Agency's program throughout the Department.Establishes annual goals and objectives; counsels staff on problems with productivity, quality of work and conduct; determines staffing needs to… Show more Organizes, executes, controls and evaluates all aspects of the agency programs in the Department for a cohesive programmatic development of the Agency's economic development goals and missions.Implements policy and directs all departmental heads as to correct administration for implementing the Agency's program throughout the Department.Establishes annual goals and objectives; counsels staff on problems with productivity, quality of work and conduct; determines staffing needs to achieve program objectives; reviews activity reports.Facilitates the overall goals and objectives of the Department for the Director; achieves goals and objectives by directing management in the operations of programs.Serves as outreach to special interest groups on matters for the Agency in economic development, foreign investment, domestic marketing, tourism, small business affairs.Plans for the efficacious utilization of program resources for economic development of the state through effective agency training, promotion of good public relations with state officials, foreign dignitaries and special interest groups.Speaks on behalf of the Director on Departmental matters to the Governor's Office, communities and business leaders and other special interest groups. Develops legislation initiatives to enhance Agency programs as they relate to economic development for the State of Illinois; develops research to quantify legislative changes that will improve agency programs; develops a reporting system to inform the General Assembly of changes that have proved successful for the State of Illinois.Supervises staff; assigns work; approves time off; provides guidance and training; gives oral and written reprimands; effectively recommends grievance resolutions; completes and signs performance evaluations. Show less

Proficiency in innovation management & framework implementation to drive and influence an innovative culture within large organizationsDeconstruct macro consumer trend insights into focused strategic opportunity areas Consult executive leaders on effective innovation practices while promoting awareness of disruptive trends and technologyParticipate in the entrepreneur and start-up community to help build relationships and identify potential partnership opportunities… Show more Proficiency in innovation management & framework implementation to drive and influence an innovative culture within large organizationsDeconstruct macro consumer trend insights into focused strategic opportunity areas Consult executive leaders on effective innovation practices while promoting awareness of disruptive trends and technologyParticipate in the entrepreneur and start-up community to help build relationships and identify potential partnership opportunities Conduct vendor selections through contract reviews, risk analysis and negotiation of terms Oversee annual budget planning, enterprise risk/compliance assessments and training plansAssembled and maintain a high-performing team through strategic hiring practices, associate development, constructive coaching, with the objective of creating a culture of open communication, collaboration, and creativity Show less

Provided actionable consumer and product insights to impact strategic business plansConsulted with internal clients and colleagues to understand consumer knowledge needs and develop research plans to meet these needsManaged and executed cross-functional insight and idea generation workshopsAssisted with identification and management of external vendors, alliances, and consultantsCreated, developed and launched the first internal open innovation campaign

Created, evaluated, and developed new product ideas aimed at increasing the customer value proposition and revenue potential for State FarmDeveloped expertise in ideation methodologies and disciplinesConducted and analyzed research and translates discoveries into meaningful personas for ideation activitiesCreated market scans, business plans, completed staff work and executive level recommendations deliverablesBuilt, maintained, and leveraged strong relationships… Show more Created, evaluated, and developed new product ideas aimed at increasing the customer value proposition and revenue potential for State FarmDeveloped expertise in ideation methodologies and disciplinesConducted and analyzed research and translates discoveries into meaningful personas for ideation activitiesCreated market scans, business plans, completed staff work and executive level recommendations deliverablesBuilt, maintained, and leveraged strong relationships with internal and external business partners to advance and/or complete Innovation work efforts Show less

Ensure customers receive a consistent remarkable experience in a multichannel capacity. Manage the contact center relationship with Third Party Call Center service provider. Adminster contact center incentive and recognition programs. Execute strategies to gauge and improve the customer experience.

Scoping and delivery of Salesforce.com as the centralized platform for approximately 90K CRM users.

Managed the execution of Service Management for approximately 500 end users. Provided consulting for solutions pertaining to systemic challenges, workflow processes, and staffing deficiencies.

Served as first line management for a team of a high performing customer focused contact center associates. Utilized quality monitoring and workforce managment data to coach, develop, and improve representative performance.