Heidi Chen Email & Phone Number

Brisbane Qld

I was employed in the food industry as a sales representative and merchandiser, visiting existing customers and making cold calls, securing new accounts for the company. I covered a wide area of South-east Queensland, from the Gold Coast to Morayfield and West to Toowoomba.I also did sales calls by telephone and e-mail to country customers as far away as Townsville with great success.I was trusted with a company car and mobile phone. I was most grateful to this company because it gave me many opportunities to learn a lot about the food industry, meeting some very interesting people and making friends with many of the company's employees!I left of my own accord to return to my family in China for Chinese New Year.

Underwood

I took a short term contract with HTC Trading whilst the manager I replaced was on maternity leave.Responsibilities:My role involved meeting and developing customer relationships and during a six week period I added 6 repeat customers to the business.The customers included restaurants and retail food shops;Each day I checked and arranged seafood and dried goods orders for customers;Each day I manually entered seafood and dried goods orders into the firm software;I dealt with customer complaints and arranged refunds and/or replacement products;I was trusted with a company car and mobile phone for the duration of the contract;I became proficient in selling replacement stock when we ran out of stock and customers needed stock for their shops or restaurants.I thoroughly enjoyed my time at HTC Trading and was sad to leave as I made a lot of friends there.

Huizhou, Guangdong, China

I am a fully trained beautician and spent 5 years working for Sua San Tong Holdings as a Beautician and Assistant Manager.The role included:Attend sales course in the province capital to learn about customer developer and sales;Meet clients and ascertain their beauty therapy needs;Tailor a beauty experience for clients based on their individual needs and budget;Deal with customer complaints/arrange refunds;Upsell skin care line products and additional beauty services to clients;Develop client relationships to further the business brand;On an "as needed" basis I mentored and trained other junior beauticians to help them develop in their career;I assisted in the collection of client information to used to assist in developing marketing material;For those clients who had not been to the shop for two months our policy was to call them and ask if there were any problems and then to offer an inducement for them to come back;Arrange client birthday surprises to build client relationships.

Huizhou, Guangdong, China

The company sold health liquids designed to treat upset stomachs. Within six months of starting as a sales representative in the shop I was promoted to company sales representative and visited customers at their large retail businesses.The role included:Meeting and managing new customers to the business by becoming familiar with their market and sales requirements;Troubleshooting - if a customer reduced their account with us or stopped ordering I would meet with them to ascertain the issues behind the reduced orders and then work on fixing any problems by offering discounts or refunds in order to build the relationship;I met all sales targets set for me by the business so much so that I was asked to train new sales employees;

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