Heidi Chen Email & Phone Number

Rockbank, VIC, AU

Australia

• Growing from zero to 200 team members as the technology company’s fast portfolio grew, delivered professional advice as expertise. Day-to-day management in a diverse team including IT team, operation team, training.
• Developing customer service to improve the client’s requirements, reviewing the team’s performance for each session, addressing the solutions, and… Show more
• Developing customer service to improve the client’s requirements, reviewing the team’s performance for each session, addressing the solutions, and supporting the team to touch the revenue targets.
• Recruitment development, including strategies for talent development, recruitment roadmap, HRA contract operations, onboarding, offboarding, Moodle internal training development.
• Monitoring product deliverable outcomes to grow clients consistently and creating risk mitigation plans when it’s needed. Excellent data literacy skills, preparing a range of reports of KPT or OKR for different.
• Assisting the board of directors to design the company's overall mission, values, and strategic goals in the APAC region as global business increases and managing the Monash University TESOL placement partnership.

10 Dorcas Street Southbank 3006

• Set up and trained E-learning teaching department, growing from zero to 200 team members as the company's fast portfolio grew.
• Organized diverse makeup of team for different B2B projects to clients including overseas public schools, private schools and private education institutions, assigned and coached team leaders to achieve our company’s.
• Presented the E-learning plans and demonstrations for B2B customers, in order to collaborate marketing department to… Show more
• Presented the E-learning plans and demonstrations for B2B customers, in order to collaborate marketing department to accomplish the annual objectives, managed the customer consistently after that, and renew the contract.
• Created and enhanced E-learning quality deliverable system, E-learning curriculum courseware, and recording courses.
• Created and managed a customer service system, maintaining the lowest customer complaint record until now.

• Recruiting, training and supervising staff to manage the reception, marketing, customer service, and room organizing.
• Managed the budgets monthly, and improved the working performance based on the data analysis.
• Maintained statistical and financial records for relevant stakeholders and shareholders.
• Planning maintenance work, events and room bookings to increase customers.
• Handled customer complaints and queries.
• Promoted and marketed the business online and joined… Show more

China

• Bourne Education provides multiple courses and customized courses in the community for children aged 3-12, such as Health Wellbing, self-expression, leadership courses, art courses, calligraphy course, drama course.
• Co-founded this company and grew it into a local leading company with 40-60 employees and 1.2 million dollars annual revenue;
• Negotiated, signed and managed various types of contracts with local authoritiy, shareholders… Show more Bourne Education provides multiple courses and customized courses in the community for children aged 3-12, such.
• Negotiated, signed and managed various types of contracts with local authoritiy, shareholders, projects and customers.
• Lectured childhood care development and management skills for parents and employees in own company and also have been invited to lecture for other education companies.
• Presented and negotiated with potencial investors, and looked for potencial extended business opportunities for company, and developed the solid relationship with local governmental departments, and local community;

China

• SALES MANAGER JUNE 2010-DECEMBER 2010CITY MANAGER JANURARY 2011-AUGUST 2014 Select Achievements:
• Responsible for annual profit development of each company in three cites as city general manager, and provided academy courses, including IELTS, TOFEL, SAT, etc. quality learning to student.
• Increased around 70% profit with new marketing strategy and CRM system for the first year, then maintained 3-5 million dollars cash… Show more SALES MANAGER JUNE 2010-DECEMBER 2010CITY MANAGER JANURARY 2011-AUGUST 2014.
• Increased around 70% profit with new marketing strategy and CRM system for the first year, then maintained 3-5 million dollars cash flow and 15%-25% profit increased every year.
• Organized, created and managed Customer Relationship Management software, and had the lowest numbers of customer complaint record in all over the 70 companies under this brand. Show less

China

• EARLY CHILDHOOD EDUCATOR JUNE 2005-MAY 2006HEAD OF TEACHER DEPARTMENT MAY 2006-JULY 2009CENTER VICE GENERAL MANAGER JULY 2009-MAY 2010Select Achievements:
• Created a holistic, hands-on learning everionment for children, made curriculum for after school kids based on local regulations and Maria Montessori, etc. including but not limited to health & wellbing, theater.
• Created a holistic, hands-on learning everionment for children, made curriculum for after school kids based on local regulations and Maria Montessori, etc. including but not limited to health & wellbing, theater.

Serves customers by helping them select products. Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge. Greets and receives customers in a welcoming manner. Responds to customers' questions.

Diploma Of Education, Leadership Principles

Activities and Societies: I learned the leader working experience from different size of succussful company's general mangers, co founders.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

College, English Language And Literature, General