● Coordination of PMO Events, both on site and virtually including but not limited to booking travel, hotel accommodations, meals, team building events● Works with members of Executive Team and Administrative Assistants to plan large on-site leadership events for cross-functional teams● Works with external vendors to negotiate pricing and secure bookings of venues, hotels, and virtual training sessions for the organization● Aids with requests for Statements of Work (SOW), acquisition of signatures, creation/distribution of POs, invoices, onboarding/offboarding of contractors and management of program level budgets● Works closely with VP of HR as a team lead responsible for my team’s personal development training and continuing education via Udemy Academy● Generates/Updates/Maintains PowerPoint presentations for Project and Leadership Meetings● Schedules and Coordinates content of Quarterly Strategic Review (QSR)● Tracks all active projects in the organization and ensures priorities are properly documented● Tracks status of program deliverables and follows up on document approvals● Hosts and documents leadership meetings, distributes minutes/action items● Creates and standardizes processes● Developed and Maintains Project Prioritization Tracking Spreadsheet● Built/Published/Maintains PMO SharePoint Site● Identifies training content and coordinates team training sessions● Works well both independently and collaboratively across the organization

● Improved efficiency of translation process, cutting timelines by 50%, by analyzing quality management procedure and streamlining processes.● Oversaw and managed Language Translation Projects and Process, with 3 vendors, in order to meet compliance standards for Medical Device Directive. ● Coordinated major project, allowing 5+ products to be released from hold by managing translation of reference manuals and adding missing languages per MDD requirements. ● Supported 7 product managers on a variety of projects, including tracking of translated materials, recording customer feedback, and organizing marketing documents.● Collaborated with cross functional teams to determine digital media strategy and generate and release content.● Responsible for the tracking and closure of CAPAs (Corrective Action/Preventative Action).● Updated User Validation Protocol(s) for product line, executed testing & generated reports.● Developed tracking spreadsheets in excel for price lists, translation projects, translation PO budgets, project priorities across product lines and customer framework project tracking. ● Managed SharePoint file sharing for marketing team and all price lists for domestic and international sales. ● Reviewed primary labeling of Instructions for Use or Reference Manuals to aide in release of products. ● Worked with cross functional teams including VP of Downstream Marketing and Senior Directors of Sales, International Sales, Engineering, QA/RA, Operations, Clinical Affairs and Medical Education as well as external vendors. ● Knowledge of compliance and completed tasks under ISO:13485 Quality Management System (QMS).

● Delivered technical support to 40+ callers and 25+ emails per day, troubleshooting user issues or general product.● Utilized Oracle Siebel Database to maintain service requests and document customer interactions. ● Coordinated and processed 20+ factory service and calibration requests per day. ● Reviewed and provided feedback on Quality Management Procedures as part of continuous improvement.

● Utilized Oracle’s Agile Product Lifecycle Management (PLM) Software to reduce time Engineering spent completing document, route documents and monitor status ● Tracked Document History File (DHF) and Device Master Record (DMR) for complex medical products. Kept engineering aware of the review status for items and who needed to be followed up with to insure items were routed, reviewed and released in a timely manner.● Coordinated and assisted executive management on meetings and review scheduling, project tracking and updating presentations ● Processed Engineering Change Orders (ECO’s) and Document Change Orders (DCO’s). Monitored status and followed up with cross functional team members regarding sign off.

● Delivered superior childcare environment by planning daily learning activities.● Maintained childcare area including sanitizing area and regular maintenance. ● Communicated with parents to request billing and collect payments and provided parents with daily updates regarding activities, behaviors and issues.● Managed entire child care operations.

● Provided customer support at the sales counter through effective communication and sales strategies. ● Processed customer orders and answer customer inquiries regarding item availability, order tracking, technical support, and damaged items/returns ● Generated daily branch reports to keep track of inventory and returned items, increasing efficiency on sales floor. ● Assisted 6+ account managers on duties including product alignment, customer service and sales. ● Created new hire orientation procedures and trained the new branch manager as well as new FTE.● Maintained price list for large corporate clients, generating sales leads by listening and probing to identify additional sales.

● Responsible for entering highly accurate data captions to deaf and hard of hearing, maintaining a 2% error rate while voicing 150 words/minute.● Exceeded client needs and expectations by maintaining confidentiality, simultaneously reading captions, voicing them and documenting corrections all while typing at speed of 45 words/min

SALES OPERATOR, Best Buy | Greenfield, WI CUSTOMER SERVICE REPRESENTATIVE, Target Department Store | New Berlin, WIOFFICE MANAGER/ TRANSLATION COORDINATOR, ICD Translation | Milwaukee, WI