Responsible for the technology used by Global HR lines of business (Advice & Council, Employee Relations, Severance, ADA and Global HR Service Center). Responsible for all Agile development work, business analysts, testers, network, telephony, risk management and security teams to deliver comprehensive technology support and services for the business.• Work with 5+ lines of business to set expectations for current deliverables and to define 2015 and 2016 strategy as the technology… Show more Responsible for the technology used by Global HR lines of business (Advice & Council, Employee Relations, Severance, ADA and Global HR Service Center). Responsible for all Agile development work, business analysts, testers, network, telephony, risk management and security teams to deliver comprehensive technology support and services for the business.• Work with 5+ lines of business to set expectations for current deliverables and to define 2015 and 2016 strategy as the technology organization transitioned to a shared services model for Global HR and Marketing.• Conduct monthly review with technology and business executives to provide updates on current projects, on-going development, HR master strategic plan, and provide risk overview.• Establish and maintain key relationships to ensure consistent support across all lines of business.• Manage the relationship between business and technology to ensure all work efforts meet the business strategic direction. Show less

Functioned as application and program manager for myHR, ProSystems fx Tax and ProSystems fx Scan applications. Responsible for directing diverse team with backgrounds in Networking, Single Sign-On/Authentication, Application Development, Infrastructure Support, Vendor Development, Support and Relationship/Incident Management teams. Manage business and technical channels of communication to ensure timely incident and risk management support.• Improved ProSystems fx Tax performance and… Show more Functioned as application and program manager for myHR, ProSystems fx Tax and ProSystems fx Scan applications. Responsible for directing diverse team with backgrounds in Networking, Single Sign-On/Authentication, Application Development, Infrastructure Support, Vendor Development, Support and Relationship/Incident Management teams. Manage business and technical channels of communication to ensure timely incident and risk management support.• Improved ProSystems fx Tax performance and stability by re-architecting application infrastructure. • Streamlined application support to reduce incident resolution times by 15% and improve customer experience.• Reduced issue resolution time by 25% for bank employees by making HR policy data available real-time to the outsourced HR Service Center.• Decreased turnaround time by over 40% for payroll research items by consolidating 35 years of payroll documents into a single format and creating a centralized data repository with a simplified frontend search capability.• Increased bank recognition capability and tracking by rolling out Global Recognition to the global bank population of 250,000 employees. Show less

Managed the migration of five online data sources from Oracle to Teradata within an 18 month period impacting Marketing, Finance, and the analytical team within Internet Services, Product Services, and Marketing groups outside Internet Services.• Instituted a structured project release and change management process for the ongoing development and enhancement of the online data warehouse infrastructure, which resulted in better management of the scope, cost and timeline associated with each… Show more Managed the migration of five online data sources from Oracle to Teradata within an 18 month period impacting Marketing, Finance, and the analytical team within Internet Services, Product Services, and Marketing groups outside Internet Services.• Instituted a structured project release and change management process for the ongoing development and enhancement of the online data warehouse infrastructure, which resulted in better management of the scope, cost and timeline associated with each release.• Streamlined the infrastructure project process including server additions and moves as well as software and operating system upgrades.• Provided oversight of all compliance and security related projects which resulted in more rigorous root-cause analysis for month-end incident processing, identifying and acting on improvement opportunities, and building a knowledge base of month-end processing a best practices. Responsible for load optimization projects which resulted in reducing the load time for 70 data sources into the data warehouse, cutting the processing time from seven days to less than one day. Show less

Responsible for managing vendor relationships including budgets, deliverables and resources ensuring on-time project delivery.• Managed four simultaneous SDLC projects which required cross-functional resources to anticipate and manage risks and effectively communicate with management, project team members and key stakeholders.

Responsible for the talent acquisition strategy for Wholesale Lending, Wholesale Real Estate Group and Capital Markets to meet the growing needs of the company.