Heidi Lowry Email & Phone Number

Milwaukie, Oregon

• Maintaining customer relations• Written and verbal communication with internal and external customers• Account management for key accounts including knowledge of customer portals and supplier scoresOEM Accounts: Ford, GPIRS, Nissan, Timken, GM, Chrysler E-commerce Accounts: Amazon, Summit Racing • Liaison between production planning and customer service for all back ordered parts • Customer Phone/E-mail support -Product, technical, sales and troubleshooting support, stock checks, UPS quotes, tracking orders and rebate inquiries• Technical support - knowledge of past, present, and future products for customer inquiries and ability to troubleshoot problems and warranty claims over the phone or via e-mail• Customer assistance with application and product installation questions• Technical trouble shooting with Warn products and applications• Order processing – Receive and process orders via EDI, e-mail, phone and fax, order confirmations, re-schedule back orders• Employee quotes, orders, returns and application questions• Inventory Reports – order maintenance & buyer/planner correspondence Positive ATP, negative ATP & Back Order Reports• Filing and record retention management• Replacement product coordinator for recalls and upgrades• Rebate inquiries• 10 key by touch• Meeting organizer/Meeting Minutes• Database management• Dealer Locator database manager/Warn dealer inquiries• Software troubleshooting• Special project coordinator• Process improvements• Procedure documentation/maintenance (write new procedures & edit outdated documents)• Process, distribute and correspond to incoming mail• Company CRM queries for mass mailings - product bulletins, promotions and rebates• Create RMA’s and coordinate product returns

Milwaukie, Oregon

• Maintaining customer relations• Written and verbal communication with internal and external customers• Customer/Regional Sales Phone & E-mail support -Product, technical, sales and troubleshooting support, stock checks and freight consolidation• Order processing – Receive and process orders via EDI, e-mail, phone and fax, order confirmations, re-schedule back orders• Technical trouble shooting with Warn products, applications, installs and warranty issues• Shipment Consolidation• Booking requests and freight forwarder correspondence• Incoterms

Clackamas, Oregon

• Analyzing customer credit using Dunn & Bradstreet• Successfully collecting past due balances, keeping A/R balance below 6%• Month End balancing, processing and reporting• Customer Master Maintenance• Confidential documents and information• Filing management• General accounting journal entries and reconciliations• Managed A/R record retention• Successful implementation of Accounts Receivable into JD Edwards from Reflections/Growth Power system• Analyzing converted data for accuracy• Improving and documenting processes

Clackamas, Oregon

• Working in a high volume, fast pace environment with ongoing changes• Providing directional advice to employees for special projects and everyday production literature• Project standardization management• Process development/improvements• Revision and quality control management• Daily vendor management• Operating and troubleshooting printing equipment• Purchasing suppliesReceptionist Back-up:• Answering a multi-line phone system• Greeting and directing internal and external customers• Scheduling and announcing meetings and events• Assisting HR with screening applications and scheduling interviews