Heidi Lowry Email & Phone Number

Milwaukie, Oregon

• Maintaining customer relations
• Written and verbal communication with internal and external customers
• Account management for key accounts including knowledge of customer portals and supplier scoresOEM Accounts: Ford, GPIRS, Nissan, Timken, GM, Chrysler E-commerce Accounts: Amazon, Summit Racing
• Liaison between production planning and customer service for all back ordered parts
• Customer Phone/E-mail support -Product, technical, sales and troubleshooting support, stock checks, UPS quotes, tracking orders and rebate inquiries
• Technical support - knowledge of past, present, and future products for customer inquiries and ability to troubleshoot problems and warranty claims over the phone or via e-mail

Milwaukie, Oregon

• Maintaining customer relations
• Written and verbal communication with internal and external customers
• Customer/Regional Sales Phone & E-mail support -Product, technical, sales and troubleshooting support, stock checks and freight consolidation
• Order processing – Receive and process orders via EDI, e-mail, phone and fax, order confirmations, re-schedule back orders
• Technical trouble shooting with Warn products, applications, installs and warranty issues
• Shipment Consolidation

Clackamas, Oregon

• Analyzing customer credit using Dunn & Bradstreet
• Successfully collecting past due balances, keeping A/R balance below 6%
• Month End balancing, processing and reporting
• Customer Master Maintenance
• Confidential documents and information
• Filing management

Clackamas, Oregon

• Working in a high volume, fast pace environment with ongoing changes
• Providing directional advice to employees for special projects and everyday production literature
• Project standardization management
• Process development/improvements
• Revision and quality control management
• Daily vendor management