Heidi Lowry Email & Phone Number

Bellevue, Washington, Us

Making all the products better. Currently focused on leading design for the AI and Process Intelligence segment.

Westminster, Colorado, Us

UX design for Employee Self-Service/HR Management tools, while supporting other products and participating in design team initiatives. Mapped complex interaction flows. Designed responsive web solutions while championing new organization-wide design system adoption. Conducted generative UX research, heuristic reviews and usability testing. Worked asynchronously with international design team members.

Portland, Oregon, Us

Primary designer of a complex net new product for an integrated student information system in the ed-tech space. Designed the end-to-end solution, including early discovery, concept maps and personas, wireframes in various levels of fidelity, usability testing and prototypes. Developed the first iterations of a design pattern library.Regularly presented work internally during design reviews and to support engineering estimates, as well as externally to customers and key outside stakeholders.Provided 1-to-1 mentorship to junior designers and broad mentorship to the Product Team as a whole on design best practices, user research and usability testing, developer handoff, design process improvement and team collaboration.

Portland, Or, Us

Clients included Blue Shield of California, Splunk, Oregon Health & Science University, Avery Dennison and KinderCare.At Emerge, I led the UX design practice.Advocated for the user, guided discussions, and presented UX findings and human-centered design rationale. Organized and conducted user interviews to create needs assessments and define user personas. Conducted digital property assessments and provided recommendations. Analyzed navigation patterns and metrics to understand user behavior and prioritize information. Assessed content and recommend information hierarchy and structural prioritization. Designed/developed user scenarios, task flows and grids, interaction maps, sitemaps, and experience diagrams (wireframes and schematics with fresh UI sensibilities for easy translation into pixel-perfect design comps). Created client-facing presentation documentation. Delivered UX solutions for multiple concurrent client projects ranging from mobile applications to CMS-based websites, business systems and microsites. Pioneered techniques for UX, presentation and user testing.

San Diego, California, Us

Key role in redesigning Intelius.com from the ground up with a tight-knit design team. Defined a more modern experience with greater alignment to user needs, including content. Created wireframes and responsive visual design comps for desktop, mobile and tablet, including developer specs, using Sketch. Executed all phases of user research, usability testing and defining research strategies. Worked closely with product managers to define sitemaps, user flows, wireframes and information architecture. Designed holistic experiences for users while understanding branding and marketing needs, including conversion funnels and content strategy. Built a cohesive multi-platform user experience across all products. Fleshed out design systems and design pattern library, including creating reusable Sketch symbols, for maximum scalability and share-ability. Worked with developers to ensure the designs were implemented as intended and the integrity of the user experience was maintained in the final product.

Bellevue, Wa, Us

Created prototypes for a new onboarding tutorial, template UI and toolbar to increase collaboration and conversion rates. Developed wireframes and journey maps in support of business requirements, marketing objectives and user needs. Planned and conducted user research and usability testing sessions. Worked collaboratively to enhance prototyped interactions, information architecture and content strategy while adhering to brand and style guides.

Seattle, Wa, Us

- Designed and developed secure digital product using UW software for moving complex librarian promotion materials from cumbersome paper format to easily accessible web format. Created video and written documentation explaining how to use the new online promotion space for a variety of users — from employees submitting their materials to executive-level decision makers. Managed a pilot program for electronic promotion process to test and fine-tune usability and user experience.- Merged separate HR and Organization Development and Training staff intranet sites into one comprehensive site, making important, frequently-used forms and pages easier to locate, and providing an improved user experience. Designed using user-centered approach.- Moved paper Student Employee Scholarship application submittal and review process to more user-friendly, efficient online collection and review file space.- Created and maintained quarterly clinic schedule in Excel for eight physicians. Designed a web-based schedule using Amion so physicians could use their phones to download and sync their schedules to their calendars.- Guided incoming physicians through complex medical licensing and onboarding process, improving communications and increasing speed and efficiency using user-centered approach.- Purchased and set up staff computers and software.- Troubleshot equipment and technology issues, working with the IT department to resolve, including managing a major upgrade of all 20 staff computers from Window XP to Windows 7.

- Wrote Legal Assistant Today magazine's salary survey feature, it's most popular article of the year. Analyzed salary data, interviewed respondents and synthesized the results into a cohesive article that readers could use to command higher salaries.- Used monthly survey data to compile and write the magazine's "My Opinion" column, which kept on the pulse of current trends in the paralegal profession.- Explained complex concepts in technical fields, legal and health in simple language. Conducted interviews.- Edited documents for clarity, style and grammar.

Costa Mesa, Ca, Us

- Designed and developed an internal form that made ad purchase orders move more easily between the sales and ad design team. Resulted in clearer communication between the two departments, and ads designed in-house being delivered to the customer faster.- Created an interactive digital survey for Legal Assistant Today magazine's salary feature, it's most popular article each year. The survey replaced the previous paper survey and resulted in a higher turnout of respondents and faster turn around of data.- Designed and produced book and magazine layouts, media kits, advertisements, bulk mailings, internal forms and communication materials.- Developed style guides.- Trained new staff members on publishing technology, including Photoshop, Illustrator and Quark, best practices and editing techniques.

Santa Ana, California, Us

- Covered various acts at the 3-day Coachella music festival in 2007 and 2008 for the Soundcheck music blog at www.ocregister.com/soundcheck. I have attended the festival since 2005.