Heidi Martinez Email and Phone Number

• Visited high schools and community partners to inspire students to apply to Year Up • Reached out to prospective students in the recruitment pipeline and help ensure that they continue the process• Engaged Year Up alumni living on the North Shore and inspire them to refer students to Year Up• Engaged current and prospective North Shore Community College students and inspire them to apply to Year Up• Inspired staff at NSCC and local schools and non-profits to refer students to… Show more • Visited high schools and community partners to inspire students to apply to Year Up • Reached out to prospective students in the recruitment pipeline and help ensure that they continue the process• Engaged Year Up alumni living on the North Shore and inspire them to refer students to Year Up• Engaged current and prospective North Shore Community College students and inspire them to apply to Year Up• Inspired staff at NSCC and local schools and non-profits to refer students to the program• Hosted information sessions for interested candidates and present compelling information about Year Up’s program offerings• Organized and participate in recruitment events, including presentations to 30+ people Show less

▪ Became proficient in the Toast P.O.S. menu and all modules associated with it including online ordering, inventory, and kiosk ▪ Worked closely with the customer to perform reviews to drive their menu to completion ▪ Trained the customer on menu process and best practices ▪ Performed basic menu troubleshooting of integration issues by becoming proficient in navigation of Toast systems

-Created and organized diagrams for users to better understand the SIS team database structure -Hosted one week Oracle training sessions for I.T. employees -Generated daily reports on the operational data store refresh log in production-Collaborated with the team to host one week Oracle training sessions every first week of the month for 18 to 20 I.T. employees-Maintained a high level of competence using Microsoft Excel to create automated reports-Provided performance… Show more -Created and organized diagrams for users to better understand the SIS team database structure -Hosted one week Oracle training sessions for I.T. employees -Generated daily reports on the operational data store refresh log in production-Collaborated with the team to host one week Oracle training sessions every first week of the month for 18 to 20 I.T. employees-Maintained a high level of competence using Microsoft Excel to create automated reports-Provided performance analysis testing to confirm the stability of Oracle Business Intelligence Enterprise Edition (OBIEE) reports created by the developers-Built test scripts in Atlassian tools-Strong Experience with Confluence and Jira -Comfortable organizing the team’s documentation with the Confluence program -Regularly engaged with Jira to create user stories and issues including plan sprints, and distribute tasks across the team Show less

-Handled transactions and reconciled cash drawer of $250 while maintaining a perfect register-Maintained store while performing excellent service to more than one hundred customers a day-Made six drinks at a time while handling the register to satisfy every customers needs -Worked closely with Store Managers, Assistant Store Managers, and Front End Managers to ensure the success of the restaurant. -Trained and guided new employees with a deadline of two days… Show more -Handled transactions and reconciled cash drawer of $250 while maintaining a perfect register-Maintained store while performing excellent service to more than one hundred customers a day-Made six drinks at a time while handling the register to satisfy every customers needs -Worked closely with Store Managers, Assistant Store Managers, and Front End Managers to ensure the success of the restaurant. -Trained and guided new employees with a deadline of two days before they began the register-Maintained a clean environment for cooks -Coordinated with kitchen staff regarding special customer requests -Assisted waiters and servers during rush hours by packing takeaways and leftovers Show less