Heidi Newcombe Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Global Solution Consulting leader for largest pharma and med device customers for Medidata, a Dassault Systéms company. Expanded to lead Solution Consulting for Dassault Systéms brands in life sciencies in 2022.

Tinton Falls, Nj, Us

Led pre-sales Value Engagement team in process to assess customer “as is” and “to be” states, align capabilities to future state, develop business case and roadmap deliverables in support of large enterprise sales.• Defined toolsets, standards, processes and approach to deliver Vale Selling program including a Discovery framework, enablement, ROI/TCO models and deliverables, resulting in increased annual revenue.• Lead a high performing team of specialized pre-sales Business Consultants (Business Value Consultants) across the Americas and participate in engagements to maximize client satisfaction, help remove obstacles, coach and develop the team, improving employee retention.• Deliver C-level Executive presentations with improved strategic messaging and content targeting executive stakeholders, IT Professionals, Line of Business, and other key customer stakeholders• Raise the bar from a thought-leadership perspective across the Americas Sales team.• Contributed to significant license revenue with customers, exceeding targets year over year.• Overachieved goals consistently year over year including program expansion, organizational adoption, growth of deal size, and increasing win rates across the Americas business in Commercial, Public Sector, and Managed Service Provider verticals.

Austin, Texas, Us

Influenced technology license sales through Oracle’s Business Value Consulting pre-sales program.• Led cross functional teams to align Oracle’s solutions with our customer’s business needs by building collaborative and compelling deliverables and presentations for customer Executives which defined future state business and technical architecture, roadmap and business cases.• Instrumental in developing toolset, process and approach.• Led PMO across US to share best practices on value-based selling methodology.• Coached Direct Sales Organization on implement sales methodologies.• Worked with internal Sales Leaders to support and drive regional initiatives.• Delivered C-level Executive presentations with improved strategic messaging and content targeting C-level Stakeholders, IT and Line of Business Professionals.• Worked with customers and internal teams including Sales, Pre-Sales, and Professional Services.• Contributed to over $180M in Technology license revenue through strategic engagements.

Toronto, On, Ca

Managed Customer Success and Client Training teams. Defined department coverage model, best practices, success metrics, and communication model. Hired and supervised a team of first line managers and customer facing Trainers, Client Development Executives, and Pre Sales Consultants. Oversaw rapid departmental and growth including acquiring and developing talent. Exceeded revenue and customer satisfaction targets consistently every quarter.

New York, Ny, Us

Worked for Multex, a division of Reuters, to build and lead program for GTM Solution Consulting to reduce churn and grow revenue.• Administered compensation plan, coverage model, and customer success metrics.• Led team of Solution Consultants in Hong Kong, London and NYC, including pre-sales consulting, relationship management of existing client base to drive renewals and upsell to customers in financial services industry. Consistently exceeded revenue targets.

Folsom, Ca, Us

Directed CRM consulting services in Boston and NYC. Managed team of consultants.• Led customer needs assessments, business process re-engineering, functional specifications and delivering highly customized CRM solutions (Siebel, Pivotal, and Goldmine) for various lines of business (sales, marketing, customer service, and inventory management).

Defined and managed company standards for the development of new software products, communications materials, and software support policies. Included managing a staff of programmers and technical support specialists. Managed and directly participated in defining project specifications, interface design, quality assurance testing, user training and support, software documentation, on-line help, and marketing.

Portsmouth, Nh, Us

Managed custom software projects for Fortune 500 clients. Responsibilities included consulting with customers to define needs, create interface design, QA, project documentation and ongoing Account Management. Also included assistance to co-workers with technical and management issues, quality assurance testing of new and existing products, and supplemental sales.